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Client Support/call Planner

4 months ago

Milton Keynes, United Kingdom Steria Recruitment Full time

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have a contract opportunity for **Client support/Call planner**based in Milton Keynes.

**Job Title: Client support/Call planner**

**Location: Gloucester House, Milton Keynes (MK9).**

**Job type: 6 Months rolling.**

**Start date: ASAP**

**Salary Range: £120 per day.**

**Role purpose**:
Planner is accountable for assessing the relative risk and impact of proposed solutions for all field incidents logged with Client. The main purpose of the role is to coordinate all the resources required to supply a First Time Fix (FTF), within SLA to thecustomer.

**Accountabilities**:

- Identify and isolate problems with dispatch and logistics.
- Use tools available within the centre to facilitate accurate dispatch.
- Manage multiple tasks at any one time and demonstrate the ability for planning.

**Intelligent Resource Limited acts as both an employment business and as an employment agency.**

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

Intelligent Resource is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organisation.