Luxury Retail Sales Assistant

5 months ago

London, United Kingdom Neptune Full time

We are looking for a Home Specialist to join our Wimbledon team and provide premium customer service experience to all our customers through their in-depth product knowledge and passion for great design and interiors.

Responsibilities include:

- Creating a welcoming environment that makes customers want to visit regularly
- Identifying customer needs and use product knowledge to help choose suitable products
- Processing sales and communicate information accurately
- Being able to respond to queries and product's price, features and benefits
- Assisting in the health and safety, cleanliness and security of the store
- Supporting colleagues and working together as a team
- Being a brand ambassador for Neptune

Our stores are open 7 days a week and so it's important that you'll have flexibility to work during the week and weekends also.

Neptune Wimbledon is a conversion of an early twentieth-century, three-storey building that was a former fisherman's tackle shop. Our retail design team has transformed the space by reformulating the property's layout, installing Crittall windows and door across the entire front face, and bringing our timeless aesthetic to the indoors and out. At the rear of the property, we've even created a modern apartment concept and self-contained kitchen, living and bedroom space featuring an exposed concrete ceiling.

**What benefits we can offer you**
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days per year
- Day off if you become a Grandparent
- A week of to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops

**Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.**

We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.

**Our Story**
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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