Customer Service

4 weeks ago


London, United Kingdom NatWest Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service - Senior Personal Banker in London, 45 Fulham Broadway
- You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
- With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
- We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

**What you’ll do**:
As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

- Meeting and supporting customers via video banking from home or face to face in a branch
- Conducting Financial Health Checks and reviewing customer accounts
- Identifying products and services that are right for our customers, helping them to make the most of their money and savings
- Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
- Completing outbound care calls to customers to grow and maintain the relationship

**The skills you'll need**:
We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

- Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
- The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
- The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
- Excellent communication and interpersonal skills with a genuine interest building relationships
- Excellent planning and organisational skills

**What else you need to know**:
We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours
- Full time - 35hrs
- Permanent contract
- Flexibility to work hours between 08:00 - 20:00
- You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
- Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

**How we'll reward you**:
**Salary**: £30,218 per year (pro rata for hours worked)

You’ll join on a competitive salary of £30,218 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) - you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.



  • London, United Kingdom Financial Ombudsman Service Full time

    Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Director of Customer Service - Could you be our next Director of Customer Service?_ - Contract: Permanent_ - Working hours: _Our permanent hybrid policy will see us all working at least four days in the office across the...


  • London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...


  • London, United Kingdom Ignite Maintenance Service Ltd Full time

    **Job Title**: Office Manager / Customer Service Assistant **Hours**: Monday to Friday, 08.30 to 17.30, 40-hour working week **Job Type**: Full-time **Salary**: £21,000.00 to £25,000.00 **Location**: Kingsbury, London Ignite Maintenance Services is a mechanical & electrical company located in Kingsbury (London), servicing London and the surrounding...


  • City of London, Greater London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...


  • London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Client Service Executive (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have an amazing opportunity for an experienced Client Service Representative to join an International Asset Management firm based in Central London. This is an excellent chance to work within a rapidly...


  • London, United Kingdom Service Care Solutions Full time

    Job Title: Customer Resolutions Officer Location: Southwark, SE1 Contract Type: temp contract 3 - 6 months Weekly Hours: Full time 37 Hours per week (Monday to Friday) This role is working as part of a small team to deliver the customer resolution service. The customer resolution officer will be responsible for investigating and responding to customer...

  • Customer Service

    6 days ago


    London, United Kingdom Self Mark Ltd Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is a great opportunity to join a dynamic and growing company in the ...


  • London, United Kingdom Service Care Solutions Full time

    Job title - Customer Relationship Officer Location - Hackney, E8 Contract - Temporary ongoing Hours - Full Time 36 Start Date : ASAP We are currently recruiting for a looking for a Customer Relationship Officer. The role involves supporting the complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building...

  • Customer Service

    4 days ago


    London, United Kingdom h2 Recruit Ltd Full time

    Customer Service - Telecommunications This is an exciting opportunity to join a rapidly expanding telecommunication business that is looking for someone to work in customer service alongside the CTO. As the first person in the team you will have a say on procedures and policy as well as an excellent opportunity for career development as the business...

  • Customer Service

    7 days ago


    London, United Kingdom alan victor services Full time

    Title: Hybrid Customer ServiceRepresentativeDescription:Joinour team as a Hybrid Customer Service Representative where youllplay a pivotal role in delivering exceptional customer experienceswhile enjoying the flexibility of a hybrid work model. As a keymember of our customer service team youll have the opportunity toassist customers through various channels...

  • Customer Services

    1 month ago


    London, United Kingdom Triumph Consultants Ltd Full time

    **What's involved with this role**: **Temporary Customer Services Advisor/Administrator - Homes & Neighbourhoods** **Reference no: Islington RQ853564** **Pay Rate: £19.75 per hour PAYE** **Role Length: This opening assignment is for 2 - 3 months** **A Standard DBS is required for this role.** An experienced Customer Service Advisor required. Key...

  • Customer Service

    3 days ago


    London, United Kingdom Signature Pharmacy Full time

    **About Signature Pharmacy** Signature Pharmacy is an online pharmacy changing the way patients access their medication. We're an on-demand medication delivery service offering a concierge style pharmacy delivery service at competitive prices. Our free delivery services makes us accessible to everyone in the private sector and NHS. We deliver within London...

  • Customer Service

    3 weeks ago


    London, United Kingdom Tate Full time

    Are you passionate about delivering exceptional customer service?Do you get a sense of achievement after resolving a situation?Do you have contact centre experience?If so, apply for the below job:Customer Services Advisor£24-28k DOEHybrid working (2 days in the office)Based near Bond StreetGreat company benefits incl a discretionary annual bonus (post...

  • Customer Service

    4 weeks ago


    London, United Kingdom The Best Connection Employment Group Full time

    **Company in London is looking for Full Time Customer Service/Admin** **Shifts**: - Monday to Friday - Start Time 10:30 to 18:30 **Data Input & Customer Services** **What we look for**: - PC literate. - Strong analytical and problem-solving skills. - Strong technical skills. - Have a passion for accuracy and attention to detail. - Good communication and...

  • Customer Service

    3 weeks ago


    London, United Kingdom Tate Full time

    Are you passionate about delivering exceptional customer service? Do you get a sense of achievement after resolving a situation? Do you have contact centre experience?If so, apply for the below job:Customer Services Advisor£24-28k DOEHybrid working (2 days in the office)Based near Bond StreetGreat company benefits incl a discretionary annual bonus (post...


  • London, United Kingdom Service Care Solutions Full time

    Service Charge Officer London Bridge Full Time - Hybrid Temporary We have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week...


  • London, United Kingdom Service Care Solutions Full time

    Service Charge OfficerLondon BridgeFull Time - HybridTemporaryWe have the fantastic opportunity for the right candidate to join a team based in London Bridge, as a Service Charge Officer. This is a full time, temporary position with an initial contract period between 3-6 months. This position offers a hybrid working approach, with 2 days a week office based...