Service Delivery Associate

3 weeks ago


Wakefield, United Kingdom Lorien Full time

**Service Delivery Associate**

**Location: Wakefield**

**3 month**

We are looking for a driven, Service IMAC Manager to join our Client Services team on a Retail account.

**Your role**

The IMAC Manager will be assisted by a Braga, Portugal based resource to deliver a consistently high standard of service reporting, supporting the Head of IMAC Services in the delivery of critical financial forecasting deadlines and contributing to updates and analysis as required at internal Monthly Business Review meetings.

This individual will be responsible for the day-to-day delivery, management of escalations, analysis of detailed cost schedules, forecasting, and service variance analysis, driving the business to investigate and resolve issues. In addition, this individual will provide support in monthly invoicing activities and in the delivery of service line backing data, including responding to customer queries and attendance to customer meetings as required.

**Your Experience**
- Strong skills in Microsoft Excel
- experience of IMAC delivery within the Retail Sector
- Good mathematical skills
- Proactive and professional behaviour
- Timeliness and ability to deliver to deadlines
- Prioritisation
- Ability to work well in a team

If Interested, **APPLY ASAP**

Carbon60, Lorien, SRG - the Impellam Group STEM Portfolio is acting as an Employment Business in relation to this vacancy.



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