Service Delivery Associate

1 month ago


Wakefield, United Kingdom Fujitsu Full time

**Service Delivery Associate**

**Location: Wakefield**

Do you want to be part of a small team in a hybrid business delivery-based role delivering IMAC (Installation, moves and changes) Services which is a core and integral part of our retail client, with exposure to the IMAC services P&L responsibility, day to day delivery and business delivery led growth?

We are looking for a driven, Service IMAC Manager who is seeking their next opportunity to grow and develop their skillsets within a Services team that is critical to the success and delivery of business outcomes for our Retail account. In addition to this, there will be opportunities for involvement in Bid and Delivery Led Growth work within the wider IMAC area and participation in initiatives that benefit the areas business, such as centralisation and off shoring.

The individual will ideally have prior experience of IMAC delivery in particular within the Retail Sector, and will work with the required personable skills to ensure that strong working relationships can be developed across the IMAC area and wider Fujitsu.

**Your role**

The IMAC Manager will be assisted by a Braga, Portugal based resource to deliver a consistently high standard of service reporting, supporting the Head of IMAC Services in the delivery of critical financial forecasting deadlines and contributing to updates and analysis as required at internal Monthly Business Review meetings.

This individual will be responsible for the day-to-day delivery, management of escalations, analysis of detailed cost schedules, forecasting, and service variance analysis, driving the business to investigate and resolve issues. In addition, this individual will provide support in monthly invoicing activities and in the delivery of service line backing data, including responding to customer queries and attendance to customer meetings as required.

**Your Experience**
- Strong skills in Microsoft Excel
- Good mathematical skills
- Proactive and professional behaviour
- Timeliness and ability to deliver to deadlines
- Prioritisation
- Ability to work well in a team

**Achieve together**

We are Fujitsu. A Japanese company with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity and inclusion. We constantly push ourselves to do more and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full self to work. We call this **Be Completely You.**

We are inclusive. As a responsible business, it is important to us that we reflect the diversity of our society and customers. Not only are we a Disability Confident company, a Times Top 50 employer for Women and a signatory for the Race at Work Charter, we are also committed to the United Nations standards for LGBT+.

We are people centric. This means we care about our people (and their families) and appreciate that everyone has a life outside of work. By supporting our people to **Work Your Way**, we empower them to achieve a flexible and respectful approach to work which suits them and our customers best - this could be working hours, location, or a flexible approach to their working day.

We want you to thrive. If working for a progressive organization, with a continuing commitment to diversity and inclusion is important, you should apply.

**#LifeatFujitsu**

Educated to A-Level standard or the equivalent



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