Beauty Coach Expert

5 months ago

London, United Kingdom Clarins UK Ltd Full time

**BEAUTY COACH EXPERT - 37.5 Hours - National**

**We are excited to share that we are expanding our team. Come and a join a role where you can travel around the UK, meet new teams, deliver world class service to our customers and more**

**Ready to bring passion into your career?**

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

**The role**:
The Beauty Coach Expert is an Ambassador of the brand’s uniqueness. A key part of this role is educating customers on Clarins “unlimited” philosophy. Delivering excellent customer care, listening to & understanding customer concerns, even the non-expressed ones and building relationship based on trust are key to success in this role. Giving personalised beauty advice ensures that each customer feels valued and unique. The Beauty Coach Expert is the cornerstone of the team, mentoring the team and encouraging a pleasant and productive work environment. Individual set objectives are linked directly to the unlimited strategy and include actively participating in team goals, planning and executing counter events, maximizing new launches, establishing customer loyalty with repeat purchases and increasing market share by introducing new customers to the Brand.

**What you’ll do**:

- Lead the consultation and personalisation of the beauty ritual, listening to show a perfect understanding of customers’ needs in order to educate and influence customers.
- Be best-in-class using touch techniques on the customers skin in order to provide the best diagnosis, demonstration and product recommendation.
- Pro-actively expand new customer recruitment and regular customer retention.
- Systematically collect, record and maintain accurate customer data information, observing confidentiality.
- Master products & service knowledge, to be able to offer alternative and complimentary product.
- Demonstrate employer advocacy through social media on a voluntary basis.
- Lead by example to inspire, motivate and guide team to cultivate an environment built on brand values.
- Deliver sales KPIs and proactively take actions to reach required goals.

**You are**:

- Customer Focused.
- Team-player.
- Self-motivated with a high level of energy, enthusiasm, and engagement.
- Good communication skills with a sharing spirit.
- Proactive mindset, curiosity, and eagerness to learn.
- Highly Organised with good attention to details
- Digital savvy (Teams, social networks.)
- Self-aware with good emotional intelligence and control.
- Flexible in your approach with a positive attitude.

**You have**:

- 1+ years Beauty-related experience and/or Retail experience, (knowledge of Clarins products and/or other cosmetic brands experience advantageous.
- English knowledge or an additional language.
- A passion for Beauty (strong interest & curiosity about news, brands, competitors.)
- A passion for Selling and enhancing our customers with great service.

**We have**:

- Close to 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
- Unique products and innovative services.
- A commitment to Social & Environmental Responsibility embedded in our _raison d'être_.
- A caring and inclusive corporate culture.
- Development and training opportunities.
- Attractive compensation and benefits.
- We Care Day - Volunteering.

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

**Salary**: Up to £26,625.00 per year

Schedule:

- Weekends as needed

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- beauty sales: 1 year (preferred)
- Retail management: 1 year (preferred)

Work Location: In person

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