Mortgage Payment Support Adviser

4 months ago

Newbury, United Kingdom Newbury Building Society Full time

**Location**: Head Office, Newbury

**Hours**: Monday to Friday, 9.00am to 5.00pm (35 hours per week)

**Salary range**:*£24,102 - £26,780

**Interviews**:TBC

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

If you are a confident and positive communicator with a genuine passion for customers, you could be ready to take on this busy and exciting opportunity.

Working as part of a small and dedicated team, your impartial and professional attitude will be used to communicate and help external customers facing financial difficulty.

The role provides the opportunity to build knowledge about mortgages and specialist mortgage schemes whilst learning from your supportive colleagues with practical, hands-on experience.

**What will you be doing?**:

- Working closely with and supporting customers to ensure the best possible outcome during potential financial difficulties and vulnerability.
- Assessing the customer’s personal and financial circumstances and providing individual solutions to help them remain in their home whilst protecting and balancing the financial interests of the business.
- Regularly reviewing the repayment strategy for interest-only mortgages, to confirm customers can repay the mortgage at the end of the term and provide additional support and guidance when required.
- Administering accounts approaching the end of their mortgage term to ensure their mortgage is repaid on time.

**Why work for us?**:

- **We care about our communities** - as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
- **We want to help you develop** - we are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

You will also receive a generous holiday allowance, contributory stakeholder pension scheme, access to our free NBS Rewards discounts and our wellbeing programmes, and your birthday off

**Essential skills and experience**:

- Experience of working with internal and/or external customers to ensure a high quality service experience.
- Evidence of excellent verbal and written communication skills.
- Willing to study for a recognised qualification in credit and collections management, to boost your understanding of the credit industry.

**Desirable skills and experience**:

- Experience in financial services administration and/or experience of mortgage arrears administration or debt counselling.
- Level 2 Certificate in Chartered Institute of Credit Management in Credit and Collections.
- Competent user of Microsoft packages - particularly Word, Excel, Outlook and Office 365.
- The salary offered is dependent on evidence of key competencies and skills you currently possess. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all of the criteria.

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