Spa Butler

5 days ago

London, United Kingdom RAFFLES Full time

**Company Description**
Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.

This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85 exceptional branded residences. Within The OWO destination there are a total of nine restaurants and three bars, including one by our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness offer the latest in wellbeing, and a 600 seated-capacity grand ballroom, The Whitehall, is perfect for all kinds of special occasions and events.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.
- At Raffles, you arrive as a guest, leave as a friend and return as family.An exceptional opportunity presents itself for a **Spa Butler** to join the **Rooms Department** at Raffles London at the OWO.

Reporting into **Assistant Director of Wellbeing **and** Fitness & Wellness Manager, **you will be responsible for welcoming and looking after all residents, guests and members who enter the spa, fitness, and pool areas.

The Spa Butler ensures the guests experience is up to the standards of the brand by dealing with them directly and addressing the details behind the scenes to go above and beyond the guest expectations. Their objectives include assisting guests with spa related information, giving them personal attention, anticipating their needs and being an escort to the appropriate facilities.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.

Specifically, as the** Spa Butler **your responsibility’s will include:

- You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect, and continuous feedback.
- You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
- Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and always maintain positive relations.
- Recognise arrivals of all VIP guests arriving in both the spa and hotel.
- Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
- Ensure guest / member preferences and special requests and guest recognition are accommodated to the best of the property’s abilities.
- Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA/ Forbes guest satisfaction.
- Deal with any guest complaints, comments or concerns with discretion and urgency.
- Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
- Ensure treatment area lighting and music levels are correctly set and maintained.
- Knowledgeable of the spa’s reservation systems, POS system, operation & control system and laundry equipment.
- Maintain the appearance of all therapy facilities including prep, treatment areas, all guest access areas, and any supporting facilities.
- Retrieve and deliver linen daily to the main laundry and count to ensure no linen is missing.
- Roll and stock towels in guest areas as per the standard.
- Prepare, deliver, and present drinks and refreshments in a hygienic and professional manner.
- Clean and disinfect all areas of the spa including showers, bathrooms, reception, wet and thermal areas, guest lounges, staff rooms and prep area and also within the treatment rooms when asked to support. This role also covers the fitness area and pool.

**Who are we looking for?**
- Passion for wellness.
- Recent experience within luxury wellness or a similar role.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Proven track record of surprising and delighting guests to provide exceptional service.
- Able to work within a team.
- Ability to multitask and remain calm under pressure.
- Professional and well-groomed.
- To be detail-oriented.
- Ability to communicate clearly and efficiently in English, both verbal and written.

**Additional Information** Why join our Raffles team?**

Not only will you be joining one of the world’s best hotels you will also receive great benefits including:

- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals whist on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary
- Employee assistance program, including vi

  • Spa Butler

    6 days ago

    London, United Kingdom Admiral Recruitment Full time

    An excellent opportunity has now arisen for a Spa Butler to join a 5 star High end Spa in Central London. Do you have your experience working within a Spa assisting high clientele and have a passion for your role! My Client is offering a great opportunity to work for a 5 star Spa in Central London offering Holistic Treatments. My Client offers a great...

  • Spa Butler

    2 weeks ago

    South West London, United Kingdom Annabelle Charles Associates Ltd Full time

    One of London’s most iconic 5 Star heritage hotels are seeking a Spa Butler with extremely high standards that enjoys working in a luxury environment. **Benefits**: - £25,294.00 per annum - Service Charge (bonus) £5,000 - 6,000 per annum - Complimentary meals on duty - Training and Development - Uniform provided - Great company culture - Annual Travel...

  • Spa Butler

    2 weeks ago

    London, United Kingdom RAFFLES Full time

    Company Description **Come and join us in bringing the Raffles experience to London** The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses. This fine Grade II* Edwardian building has been...

  • Spa Butler

    1 week ago

    London, Greater London, United Kingdom RAFFLES Full time

    Company DescriptionRaffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a collection of 85...

  • Spa Butler

    1 month ago

    London, United Kingdom RAFFLES Full time

    Job DescriptionAn exceptional opportunity presents itself for a Spa Butler to join the Rooms Department at Raffles London at the OWO.Reporting into Assistant Director of Wellbeing and Fitness & Wellness Manager, you will be responsible for welcoming and looking after all residents, guests and members who enter the spa, fitness, and pool areas.The Spa Butler...

  • Spa Butler

    1 month ago

    London, United Kingdom Accor Full time

    Company Description Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure.  This fine Grade II* listed Edwardian building has been transformed with 120 rooms and suites along with a...

  • Casual SPA Butler

    2 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 23044274 **Job Category** Spa **Location** St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **_ Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras...

  • Casual SPA Butler

    1 week ago

    London, Greater London, United Kingdom Marriott International, Inc Full time

    Job Number Job Category SpaLocation St. Pancras Renaissance Hotel London, Euston Road, London, London, United Kingdom VIEW ON MAPSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-Management**_Let your passion for discovery become a career. Explore, discover, share and inspire at St Pancras Renaissance Hotel_**Position SummaryAs Casual Spa...

  • Butler

    4 weeks ago

    London, United Kingdom Mandarin Oriental Hotel Group Full time

    **Position**: Butler (Full time #535962) **Property / Office**: Mandarin Oriental Hyde Park, London **Location**: London, United Kingdom Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and...

  • Butler

    4 weeks ago

    London, United Kingdom Mandarin Oriental Hotel Group Full time

    **Position**: Butler (Full time #535962) **Property / Office**: Mandarin Oriental Hyde Park, London **Location**: London, United Kingdom Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and...

  • Butler

    1 month ago

    London, United Kingdom Mandarin Oriental Hotel Full time

    Butler Apply now Position: Butler (Full time #538297) Property / Office: Mandarin Oriental Hyde Park, London Location: London, United Kingdom BUTLER 39 hours, 5 days per week We’re looking for a Butler to join our iconic Butler team. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world...

  • Butler

    4 weeks ago

    London, United Kingdom Mandarin Oriental Hotel Full time

    Butler Apply now Position: Butler (Full time #538297) Property / Office: Mandarin Oriental Hyde Park, London Location: London, United Kingdom BUTLER 39 hours, 5 days per week We’re looking for a Butler to join our iconic Butler team. Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world...

  • Senior Butler

    4 weeks ago

    London, United Kingdom Mandarin Oriental Hotel Group Full time

    **Position**: Senior Butler (Full time #535345) **Property / Office**: Mandarin Oriental Hyde Park, London **Location**: London, United Kingdom Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and...

  • Senior Butler

    4 weeks ago

    London, United Kingdom Mandarin Oriental Hotel Group Full time

    **Position**: Senior Butler (Full time #535345) **Property / Office**: Mandarin Oriental Hyde Park, London **Location**: London, United Kingdom Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and...

  • Night Butler

    1 week ago

    London, Greater London, United Kingdom Chateau Denmark Full time

    Night ButlerInspired by Denmark Street's rare hustle, _Chateau Denmark_ brings together creative expression and fine architectural detail to present something fierce. Across 16 buildings, session rooms and apartments capture a spirited independence in a neighbourhood steeped in cultural heritage.We are searching forAn ambitious Night Butler to join our team...

  • Butler (Maternity Cover)

    4 weeks ago

    London, United Kingdom Corinthia London Full time

    **Butler (Maternity Cover)**: **Guest Relations**: Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. If you are passionate about...

  • Butler

    2 weeks ago

    London, United Kingdom Pan Pacific London Full time

    Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from...

  • Spa Manageress

    2 weeks ago

    London, United Kingdom 4Leisure Recruitment Ltd Full time €57,000

    Job Description Spa Manager - £57k, Central London Are you ready to take the lead in a luxurious, exclusive hotel spa, offering unparalleled 5-star service to guests and members? My client is seeking a dynamic and experienced Spa Manager to oversee the day-to-day operations and lead a team of talented therapists and spa professionals. As the Spa...

  • Spa Manageress

    1 month ago

    London, United Kingdom 4Leisure Recruitment Ltd Full time €57,000

    Spa Manager - £57k, Central London  Are you ready to take the lead in a luxurious, exclusive hotel spa, offering unparalleled 5-star service to guests and members? My client is seeking a dynamic and experienced Spa Manager to oversee the day-to-day operations and lead a team of talented therapists and spa professionals.As the Spa Manager, you will have the...

  • Spa Manageress

    1 month ago

    London, United Kingdom 4Leisure Recruitment Ltd Full time €57,000

    Spa Manager - £57k, Central London  Are you ready to take the lead in a luxurious, exclusive hotel spa, offering unparalleled 5-star service to guests and members? My client is seeking a dynamic and experienced Spa Manager to oversee the day-to-day operations and lead a team of talented therapists and spa professionals.As the Spa Manager, you will have the...