Customer Service Ambassador

7 months ago

London, United Kingdom DB Arriva Full time

**Customer Service Ambassador**

**London, Marylebone**

**£31,704**

Chiltern Railways are looking for Customer Service Ambassadors to join us, based from London Marylebone Station. Being on the front you you will be at the heart of our business, representing Chiltern Railways and our values

In this role you will need to be able to provide a high class, experiential level of customer service through proactively anticipating and responding to the demands of customer needs and taking ownership of tasks. In addition, you will be responsible for promoting and ensuring retail opportunities, station presentation and cleanliness are of a high standard at all times. You will also play a key role in ensuring customers transition through the station is safe and a seamless experience from the point of arrival to departure.

**Hours of work, including weekends**:

- Earliest start - 06:20
- Latest finish - 23:55

You will need to be able to travel to stations for shifts outside of public transport hours of operation

Deliver consistently high standards of proactive and reactive customer care and remain highly visible at all times

Take responsibility for the overall appearance and cleanliness of the station to ensure that it is maintained to the highest standard

To undertake the sale of all Chiltern Railways and National Rail products and services from all available ticket issuing systems and any other products which may be retailed through stations from time to time in accordance with retailing standards

To promote the use of Chiltern Railways Smart Card and digital retailing opportunities

Keep a record of all refunds and pay out authorised refunds when necessary within delegated authority

Carry out all tasks to comply with Cash Regulations, Accountancy, and Office Security procedures

Maintain and account for all self-service ticket systems as per instructions

To perform Penalty Fare duties as required on behalf of the Revenue Protection team as required

Take responsibility for management and safe operation of ticket gates, platform operations and customer loadings

To actively assist any passengers with special needs to ensure timely boarding of trains in accordance with Disabled Persons Protection Policy (DPPP)

During special events and at times of disruption, ensure the safe management of crowds as outlined in the Station Overcrowding Procedure

During engineering works, provide customer assistance and manage alternative transport

Pre-record auto announcements as and when required and make live announcements, ensuring passengers have the most up to date information as appropriate

Deal with anti-social behaviour, ensure own personal safety and that of others at all times in line with applicable company standards and procedures

Carry out Winter Weather treatment if necessary: gritting areas of the station/ snow clearance

To undertake Lost Property duties in accordance with ATOC and Company Lost Property Procedures
- Experience working in a customer service role

Ideally able to speak second language (Mandarin, Arabic in particular)

Strong interpersonal skills

Clear and confident communicator

Computer literate with necessary keyboard skills

Ability to deal with conflict situations

Passionate about delivering excellent customer service

Honest & trustworthy

Takes ownership of tasks/queries from beginning to end

Confident in approach and professional at all times

Attitude and aptitude to understand and operate on-site equipment

Smart and presentable appearance

Lives within commuting distance of Oxford Parkway station

Able to travel to stations for shifts outside of public transport hours of operation

At Chiltern, we work in an environment where diversity is essential, inclusion is our culture, and each person knows they belong and matter.

We offer a competitive salary and benefits package, a culture of respect, challenge and innovation - with excellent opportunities for growth and development.

**Our benefits include**:
***
- All active staff and their eligible partners/dependents are entitled to free standard class leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS
- Active staff are also entitled to residential and duty standard class travel on all of the above services
- Defined Benefit Pension Plan
- Arriva Village - access to online benefits and discounts
- Cycle to Work Scheme
- Employee Assistance Plan
- Physio Line - We offer complementary 24-hour physio for everyone
- Health Shield - Health Shield provides an affordable healthcare cash plan offering a wide variety of benefits including dental, optical, and physiotherapy
- Eye Care - You’re entitled to free eye tests and if you need glasses for computer use we will pay up to £80.00 towards your lenses and frames
- We offer 25 days annual leave as well as statutory holidays
- Flexible working
- Support - Peer Support, Samaritans, and Railway Chaplains

At Arriva we acknowledge the import

  • Customer Service Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Tesco Partners Full time

    Job Title: Customer Service AmbassadorWe are seeking a Customer Service Ambassador to join our team at Tesco Partners.About the Role:As a Customer Service Ambassador, you will be responsible for providing excellent customer service and ensuring that customers have a positive shopping experience.You will work across the store, putting training into practice,...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Staycity Group Full time

    Customer Service AmbassadorWe are a leading provider of aparthotels across iconic European cities, with a strong reputation for exceptional service and quality.We are seeking a dynamic and enthusiastic Customer Service Ambassador to join our Reception Team and provide top-notch service to our guests.This individual will be responsible for multitasking and...

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Customer Service Ambassador OpportunityWe are seeking a passionate and dedicated Customer Service Ambassador to join our team at Accor Hotels in Doha. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and promoting our brand values.Key Responsibilities:Provide...

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Gather & Gather Full time

    Customer Service AmbassadorWe are passionate about great food, coffee and customer service. At Gather & Gather, we are recruiting for a Customer Service Ambassador at Connaught Hall, Senate House.The estimated salary for this role is £13.15 per hour.This is a flexible 20-hour-a-week position.Key Responsibilities:Deliver outstanding customer...

  • Customer Service Ambassador

    4 weeks ago

    Central London, United Kingdom Knightsbridge Recruitment Full time

    Knightsbridge Recruitment is seeking a Customer Service Ambassador to provide exceptional support to our clients and candidates. The successful candidate will be calm and confident, with excellent communication skills and a positive attitude.As a Customer Service Ambassador, you will be responsible for:Answering queries and resolving issues...

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Join Our Team as a Customer Service AmbassadorWe are looking for a dedicated and customer-oriented individual to fill the role of Customer Service Ambassador at the Mozart Prague Hotel. In this position, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.Main Responsibilities:Deliver...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Cobalt Consulting (UK) Ltd Full time

    Customer Service AmbassadorCobalt Consulting (UK) Ltd is seeking a highly skilled Customer Service Ambassador to join their team at a prestigious West London development.This role involves acting as the face of the development, ensuring residents and visitors receive exceptional service. Key responsibilities include:Resident Interaction: Providing assistance...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom German Doner Kebab Full time

    We are seeking a highly skilled Customer Service Ambassador to join our team at German Doner Kebab. In this role, you will be the driving force in delivering exceptional food quality, outstanding guest care, and amazing service. Your primary goal will be to help us achieve our brand standards and ensure every guest leaves the restaurant having had a great...

  • Customer Service Ambassador

    2 months ago

    London, Greater London, United Kingdom Clermont Hotel Group Full time

    Job Title: Customer Service AmbassadorAn exciting opportunity has arisen for a Customer Service Ambassador to join our team at the Clermont Victoria, a luxury 4-star deluxe hotel in the heart of London.As a key member of our front-of-house team, you will provide exceptional service to guests, responding to their queries and concerns with a smile. Your warm...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom NEXT Retail Ltd. Full time

    **Job Overview:**As a Customer Service Ambassador at NEXT Retail Ltd., you will be working in a fast-paced store environment, prioritizing the efficient processing of products to ensure they are available to customers quickly.The ideal candidate will possess excellent customer service skills and be able to work effectively as part of a team. In return for...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Join our dynamic team at Accor Hotels and become a part of a global community dedicated to delivering exceptional guest experiences.We are currently seeking a highly motivated and customer-centric Career Ambassador to promote our serviced apartments and provide top-notch service to our guests.About the Role:As a Career Ambassador, you will be responsible for...

  • Customer Service Ambassador

    3 weeks ago

    London, Greater London, United Kingdom Mundy Veneer Limited Full time

    At Mundy Veneer Limited, we are seeking a Customer Service Ambassador to drive business growth through exceptional customer service.About the Company:Mundy Veneer, a leading supplier of fine wood veneers and interior architectural surface materials since 1998, combines passion for wood with expertise in colour and design.The Ideal Candidate:Sales Experience:...

  • Customer Service Ambassador

    2 months ago

    London, Greater London, United Kingdom One Avenue Group Full time

    About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Ambassador. In this role, you will be responsible for delivering exceptional customer service to our clients and their guests.As a Customer Service Ambassador, you will be the first point of contact for our clients, providing a warm and...

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom BIMBA Y LOLA Full time

    Job DescriptionWe're seeking a dynamic and motivated Sales Associate to join our London team. Your primary responsibility will be to deliver exceptional customer service, becoming our principal brand ambassador and helping build the BIMBA Y LOLA experience.

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Cycas Hospitality Full time

    Role OverviewWe are seeking a highly skilled and enthusiastic Customer Service Ambassador to join our team at Hyatt Place London City East. This role is perfect for someone who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.Key ResponsibilitiesEnsure seamless check-in and check-out processes, providing...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom AccorHotel Full time

    Job Summary:We are seeking a Customer Service Ambassador to join our team at AccorHotel. This role is perfect for individuals who are passionate about delivering exceptional customer experiences and working in a fast-paced environment.About the Role:This is an exciting opportunity to work as a key member of our Front Office team, providing top-notch service...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Proper Pubs - Stonegate Group Full time

    About the RoleWe're seeking an experienced Customer Service Ambassador to join our team at Proper Pubs - Stonegate Group. The ideal candidate will provide exceptional customer service, ensuring every guest feels welcome and valued.Deliver outstanding service by engaging with guests, answering questions, and addressing concerns in a timely and professional...

  • Customer Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Clermont Hotel Group Full time

    Job DescriptionWe are seeking a Customer Service Ambassador to join our team at the Clermont Charing Cross hotel in London. This is an exciting opportunity for a motivated individual to provide exceptional service to our guests and customers.The ideal candidate will have excellent communication skills, be comfortable working in a fast-paced environment, and...

  • Customer Service Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Accor Hotels Full time

    Job Title: Customer Service AmbassadorEstimated Salary: $60,000 - $80,000 per yearCompany Overview: At Accor Hotels, we strive to provide the finest hospitality experience for our guests. Our hotel is a family-friendly paradise where you can explore limitless possibilities and dreams.Job Description: As a Customer Service Ambassador, you will be responsible...

  • Customer Service Ambassador

    3 weeks ago

    London, Greater London, United Kingdom AIRE Ancient Baths Copenhagen Full time

    OverviewAIRE Ancient Baths Copenhagen is seeking a highly skilled Customer Service Ambassador to join our team. As a key member of our front desk operations, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our reception area.SalaryThe successful candidate will receive a competitive hourly rate of £13,...