Case Officer

3 days ago


Brighton, United Kingdom Page Personnel Full time

Investigations
- Fraud

**About Our Client**:
A well respected Brighton organisation is looking to recruit a full time permanent Case Officer.

As Case Officer you will be responsible for:

- Provide professional, effective end to end case management to maximise compliance with Automatic Enrolment and protect members' benefits in line with agreed policies and procedures.
- Be able to undertake high volumes of work and use a risk-based approach to prioritise and escalate cases when necessary.
- Personally and autonomously deliver positive investigation outcomes, adhering to the decision-making framework to meet all KPIs and ensuring governance standards are achieved, always striving for improvement to meet the highest standards.
- Interact individually with the regulated industry, members of schemes, other regulators / law enforcement organisations or other parties to secure information in the correct manner, and personally analyse and present findings.
- Review and challenge documentation provided by stakeholders including payroll related products, reports, company structures, financial information.
- Be responsible for the timely and accurate inputting of information and evidence into the case management system.
- Identify risk in line with current policies, procedures and statutory guidelines, with prompt escalation of case related risks.
- Contribute to continuous improvement of processes and knowledge management.
- Provide support to work streams relevant to the operation of the Compliance and Enforcement team and the functions of the Regulator.
- Have excellent systems and processes understanding with experience of working across different Information Technology platforms and with the ability to cross reference data.

**The Successful Applicant**:

- Demonstrable experience within either an investigative or regulatory environment.
- Demonstrable experience of end-to-end investigative case management.
- Ability to handle high volumes of work, prioritise when necessary and maintain attention to detail and accuracy.
- Experience of working with sensitive material, following policies and guidance to ensure integrity and security, including an understanding of GDPR principles.
- Experience in dealing with internal and external customers / stakeholders at all levels.
- Excellent written, verbal, and non-verbal communication skills with an ability to tailor approach to the audience and circumstances, on a case-by-case basis, whilst delivering a clear, consistent and authoritative message - particularly to unwilling, adverse and/or hostile individuals.
- Sufficient knowledge and technical ability to effectively use several IT related systems (case management system, reporting databases, customer relationship management and others)

**What's on Offer**:
£25-27,000 plus great benefits


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