Customer Operations Administrator

5 months ago


Glasgow, United Kingdom ACCA Full time

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

Customer Operations Administrator - United Kingdom

We're currently looking for a **Customer Operations Administrator** for our Student Support team on a full-time permanent basis. This position sits within the Customer Operations department, based in our Glasgow office.

The working pattern is 35 hours per week, Monday to Friday with a requirement to work one Saturday in four on a rotational basis.

**The job**

Reporting to the Customer Operations Team Manager, on a day-to-day basis, you'll be involved in the following:

- Working according to an assigned schedule. Interacting courteously to maintain a positive customer experience.
- Maintaining customer records by following established procedures.
- Contributing to continuous improvement activities within the team

**The person**

We're looking for someone who:

- Has excellent customer service skills and a desire to help and support customers with tailored solutions
- Has excellent organisation, time management and planning skills
- Has a high level of interpersonal skills an ability to communicate (written and verbally) professionally with internal and external stakeholders
- Has strong attention to detail and ability to manage own workload
- Experience with using Microsoft packages including Word, Teams and Excel

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.



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