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Front Office Apprentice
3 months ago
**Check-in into a world of opportunities**
**WELCOME TO A WORLD OF OPPORTUNITIES**
**-**
Here it's all about growth and working in a sustainable way. We all enjoy the art of service, but most importantly, we enjoy a collaborative, unbiased, healthy and responsive space for all team members. This is what makes Hilton Reading the perfect choice for the next step in your career. Here, we're committed on delivering exceptional guest experiences and unconditioned talent development through innovation and creative thinking
**Hourly rate: PS10**
**A WORLD OF REWARDS**
- ** Free**
**and healthy**
**meals**
when on duty
- **Grow your Career**
your next position could beas a Night Manager or Assistant Front of House Manager
- **Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:
- **Guest Experience Day 1**
night stay with breakfast per year
- **Team Member Referral Program**:
- **High street discounts**:
with Perks at Work
- **Holiday**:
28 daysincluding bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:
- **Free Parking**:
- **Modern and inclusive**
Team Member's areas
As a Front Office Apprentice with Hilton you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months. No prior experience needed - just a passion for Guest Service
**What will I be doing?**
A Front Office apprentice will be required to undertake all reasonable duties as assigned by your head of department.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Working within the Front Office department;
- Contribute to an overall exceptional guest experience from check-in through check-out
- Telephone handling
- Cash and Payment handling
- Maintain high levels of guest service
- Comply with Health and Safety and Food Hygiene regulations
- Complete all aspects of the apprenticeship programme
- Work a variety of shifts including early mornings, evenings and weekends
**What are the desired skills?**
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude
- Good communication skills
- Committed to delivering a high level of customer service
- Ability to work on your own or in teams
- The ability to deal with enquiries in a professional and polite manner
**What are the desired personal qualities?**
- A passion for hospitality and guest service
- Willingness to learn
- The ability to stay calm under pressure
- Excellent grooming standards
- Ability to work in a fast-paced environment