Caseworker - Access to Mental Health Support

6 months ago

Nottingham, United Kingdom Nottingham & Notts Refugee Form Full time

As part of our “Into the Mainstream” project, this role will involve providing comprehensive support to vulnerable clients, including newly dispersed and existing asylum seekers and refugees in Nottingham, ensuring they have access to mental health services.

You will deliver face-to-face and drop-in support to clients. Your responsibilities will include assessing clients’ complex needs, developing tailored action plans, advocating for their rights, facilitating referrals, and collaborating with external stakeholders while maintaining vigilance for safeguarding concerns to ensure clients’ safety and well-being.

You will also offer training and awareness sessions for NHS Nottingham City staff, focusing on the unique challenges faced by asylum seekers and refugees, and promoting best practices.

**MAIN DUTIES & RESPONSIBILITIES**

Service Delivery
- Refer and signpost asylum seekers and refugees to appropriate mental health services, both statutory and voluntary, following up cases as necessary
- Run training workshops for clients and professionals to raise awareness and understanding of both the role and how newly dispersed and existing asylum seekers and refugees can access NHS mental services in Nottingham
- Work with mental health service providers and other agencies to improve access to good quality healthcare
- Map mental health service provision for asylum seekers and refugees in the city, with a view to updating existing directory of services, to enable appropriate and informed referrals to mainstream services
- Ensure that the service is delivered sensitively, in ways that respect the culture, personal history and situation of all its users
- Recruit, train and supervise a team of volunteers
- Ensure GP registration of all newly dispersed asylum seekers and, where necessary, pre-existing asylum seekers and refugees including those in initial accommodation

Partnership Working/External Links
- Engage with a range of health service providers such as GPs, mental and sexual health, maternity and child health services to raise awareness of the needs of asylum seekers and refugees
- Attend multi agency meetings and conferences with health care professionals and agencies to highlight issues faced by asylum seekers and refugees
- Identify and address barriers to accessing services at individual, community and organisational levels

Monitoring and Evaluation
- Collate data on the mental health needs of asylum seekers and refugees
- Keep full, accurate and up-to-date case records
- Meet targets and carry out monitoring and evaluation processes as appropriate
- Complete quarterly reporting alongside the Advice Services Manager
- Work with the Advice Services Manager in reviewing, planning and developing the service

Organisational Responsibilities
- To be a NNRF ambassador by upholding and demonstrating the organisational values and behaviours at every opportunity, through verbal, written and face to face communication
- Work collaboratively with other staff and departments to help prepare and set up events e.g. Refugee Week, Conferences and AGMs
- Comply with NNRF’s safeguarding standards and procedures
- Provide support to other NNRF projects (General Advice, Specialist Advice team) if needed
- Participate in own supervision and appraisal process and attend staff and team meetings
- The postholder will be required to undergo an enhanced DBS check for this position

This list of duties & responsibilities is not intended to be exhaustive. The post holder will be expected to perform additional tasks when required; these tasks will be in keeping with the general profile of the role.

**PERSON SPECIFICATION**

E - Essential, D - Desirable

Experience
- Minimum one year’s recent experience of providing advice and support in a paid or voluntary capacity to refugees and asylum seekers (E)
- Experience of working with volunteers and staff within the charitable sector (E)
- Experience of liaising and negotiating with external agencies (E)
- Experience of keeping accurate work records and writing reports (E)
- Experience of working with professional interpreters, both face to face and by phone (D)
- Lived experience of forced migration (D)

Knowledge and Competencies
- Knowledge of statutory and voluntary sector services (E)
- Skilled communicator in English both orally and in writing with the ability to produce high quality formal correspondence (E)
- Good interpersonal skills and effective in influencing others (E)
- Knowledge of safeguarding (D)
- Work in a flexible and agile way, adapting to changing circumstances in a positive and solution focused way (E)
- Fluency in languages in the refugee community (D)

Personal Characteristics
- Able to relate sensitively to a wide range of people from many different ethnic, religious and cultural backgrounds
- Able to empathise with the life experiences of refugees and asylum seekers and recognise their possible effects on needs, attitudes and behaviour
- Under

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