Business Applications Support Specialist

6 months ago


Manchester, United Kingdom Great Places Housing Group Full time

Job Advert

**Business Applications Specialist**

What you’ll be doing
- Provide support for associated interfaces, mobile working software and public web portals/apps.
- Conduct lessons learned and benefit realisation assessments at the end of new initiatives/implementations.
- Contributing to the companies knowledge base through the creation of technical guides, How-to Guides and FAQs.

What you’ll need
- Extensive knowledge of a housing management system and processes
- Application support experience
- Use of full range of Microsoft Office
- Basic knowledge of SQL
- Experience of development using automation tools (taskcentre, power automate)
- Experience of a wide range of tech solutions and techniques.
- Ability to complete tasks in an accurate and timely manner when working under pressure
- Attention to detail
- Effective liaison with colleagues/other stakeholders to give information/find information/resolve problems and design solutions
- Experience of working in a structured change management environment
- Organisation skills and ability to manage work load effectively
- Ability to manage, challenge and influence stakeholders at all levels
- Willingness to learn new skills and emerging technologies

What we need from you
- A passion for customer service
- Flexible approach to working - occasional out of hours working will be required
- Ability to work on your own and equally as part of the team

What we give you in return for your hard work and commitment
- ** Pension** **| **DC scheme (up to 10% contribution from both colleagues and Great Places)
- ** WPA** **| **Healthcare** **auto enrolled at no contribution level with £1250 of savings available - option to increase & add family members
- ** Annual leave **|**Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
- ** Flexi time **| **Allows colleagues to achieve a healthy work life balance whilst carrying out requirement of the role. A maximum of 13 days flexi can be taken in a year
- ** Greater Working |** We offer Hybrid and flexible working to fit the schedule of you and the requirements of the business, so you can work to your greatest ability
- ** Professional fees | **The business pays the cost of one professional membership fee for each colleague
- ** The Market Place** **|**high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
- ** Health and wellbeing initiatives | **Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing



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