Receptionist Clerk

5 months ago

Salford, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
You will be responsible for creating ‘mini’ medical records for clinical use including EDRMS Form Pack generation, undertaking reception duties and support for patients self-checking in for appointments across a number of receptions desks across all Trust sites including satellite clinics within the community. You will also undertake the booking and scheduling of patient appointments and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust’s Elective and Cancer Access Policies and ensure patients are offered an appropriate choice of appointments.

You will provide a high quality service focused on customer service for each patient and the Trust’s clinical teams.

**Main duties of the job**:
The Health Records Service will be central in the move to scanned health records as part of the Trust’s developing Electronic Patient Records and will therefore provide a different service than has historically been the case. The Service provides the Trust-wide Reception, Overseas Visitors, Private Patients, Intensive Therapy Unit (ITU) Bed Information Services.

The Health Records Service and particularly the reception service operate extended hours in the evenings and at the weekend to ensure wider patient access. The post holder will be required to work flexibly to cover these hours of operation and may be expected to work across all Trust sites.

The Health Records Service will retrieve and prepare records for scanning in advance of planned patients outpatient appointments and admissions along with providing a service for short notice and non-planned appointments and admissions.

A records library service will be maintained for low retrieval records which are not currently in active use, for deceased patients and items that will not be scanned and manage the destruction of these records in accordance with the Records Management Policy.

**Working for our organisation**:
**We’re thrilled you’re thinking of joining us**

The Northern Care Alliance (NCA) is one of the largest NHS organisations in the country. Launched in April 2017, the NCA serves over one million people across Greater Manchester and employs over 19,000 healthcare professionals across Bury, Rochdale, Salford and Oldham. The sheer size, scale and potential of our combined service is huge. At the NCA, we can offer groupwide, flexible multi-site opportunities, as part of our connected, integrated and engaged team. We believe in saving and improving lives and are passionate about driving forward significant improvements to the provision of safe, high-quality integrated health and social care to our local community. If you share our vision, take your place with us.

**The Alliance was formed**:

- To provide safe, reliable and high-quality care
- To provide economies of scale
- To improve management of healthcare at a local level
- To bring together health and social care in each local area

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications, Knowledge, Skills**:
**Essential criteria**:

- Education to GCSE level or equivalent including Mathematics and English.
- Able to maintain accuracy to high standard.
- Experience of working in a Reception or administrative role preferably in a health care environment with patient contact.
- Professional approach and appearance.
- Able to recognise and resolve routine issues referring to a Team Leader/ Manager, where appropriate.
- Understanding of confidentiality, data Protection and Caldicott Principles
- Good level of numeracy and literacy.
- Able to communicate in both verbal and written format
- Good keyboard and PC skills.
- Working knowledge of Microsoft Office i.e. Outlook, Word, Excel
- Organised and methodical, with an attention to detail.
- Good work ethic.
- Motivated and enthusiastic.
- Courteous and friendly.
- Adaptability and flexibility.
- Knowledge of a hospital based Patient Administration System.
- Previous experience of data entry/input

**Desirable criteria**:

- Hold a diploma or be currently working towards a diploma in business administration or equivalent.
- Experience of service and individual performance tracking and management processes
- Understanding of NHS waiting time standards, including partial booking and 18 weeks.
- Able to implement new ideas to benefit patients, staff a

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