Ssl Head of Uk Sales

7 months ago

Liverpool, United Kingdom Containerships Full time

CMA CGM SSL INEUR | ABOUT US

CMA CGM SSL INEUR, a subsidiary of the CMA CGM Group, is a leader in multimodal logistics and door-to-door intra-Europe transport.

CMA CGM SSL INEUR’s door-to-door solutions connect Northwest Europe, the Baltic countries and Russia with the Iberian Peninsula, the Canary Islands and Morocco via short sea routes, rail, road, and inland waterways, thus combining various modes of transport with innovative logistics services for a secure and cost-effective customer experience.

CMA CGM SSL INEUR is also a European leader in sustainable transport thanks to its fleet of LNG-powered vessels and trucks.

THE ROLE | PURPOSE

The Head of UK Sales at CMA CGM Short Sea Lines - Intra North Europe (SSL INEUR) is a key member of the SSL Agency Management team, primarily accountable for the leadership of the UK Agency Sales & Commercial teams, developing and achieving ambitious commercial goals that are aligned with the UK Agency growth strategy and overall business goals.

An experienced Commercial Leader, you will lead on the identification of new business opportunities and development of new customer relationships, whilst developing and maximising the potential of existing customer relationships across a range of sectors, working closely with Customer Service teams to ensure existing customers receive the highest levels of service and best possible experience throughout the customer journey.

As an experienced Leader of teams, you will coach and mentor the UK Sales team, fostering a culture of high engagement and performance across the team.

WHAT WILL YOU BE DOING | KEY RESPONSIBILITIES

Actively promote and expand awareness and greater visibility of the SSL brand within UK market., identifying new business opportunities and maximising the continued success of existing business.

Lead the UK Sales team in achievement of their own sales objectives, whilst taking hands-on accountability of critical customer accounts.

Establish and maintain excellent customer relationships to ensure SSL achieve an optimum throughput from each individual customer, proactively visiting customers at every opportunity.

Develop effective methods of reporting and analysing sales performance and activities, revenue & volumes, ensuring any customer issues are identified and resolved in a timely and effective manner.

Identify where commercial opportunities have been missed, and lead on formulation of effective strategies to address and remedy such situations.

Work collaboratively with other internal teams including Customer Service, Trade and Head Office, to maximise the success of attracting and maintaining throughput across all markets and trades.

Actively support the marketing & PR of SSL and our services in the market, representing SSL at relevant industry functions, workshops and exhibitions.

Develop team performance through coaching and mentoring the UK Sales team, identifying and encouraging development opportunities, whilst fostering a culture of high engagement and performance.

Act as the Subject Matter Expert within the SSL market, regularly providing market intelligence and insight to the business.

Create and promote a customer service culture across the business by working closely with colleagues across the group to improve the customer experience at every opportunity.

Ensure the smooth transition of accounts to the customer service team through good communication both internally and externally.

WHAT DO WE NEED FROM YOU? | KNOWLEDGE, SKILLS AND EXPERIENCE

Proven leadership experience in a Sales / Commercial function within a relevant industry, i.e. Shipping and Logistics. (Experience within the European Supply Chain industry in particular would be an advantage).

Demonstrable experience of defining an executing effective Sales and Marketing plans, in support of ambitious commercial growth objectives.

Extensive experience of working directly with customers within a competitive market, whilst being effective at working cross-functionally to ensure customers receive the best possible experience throughout the customer journey.

Demonstrable People leadership and management experience, with proven ability to instil a culture of high performance and high engagement within teams

Excellent interpersonal and communication skills, with ability to develop and manage effective working relationships at all levels, both internally and externally.

Proven decision making and negotiation skills, with the ability to influence key stakeholders.

Strong knowledge of relevant markets for the SSL Business, with the ability to turn insights into actionable sales opportunities.

Proven experience of effectively managing Resource budget and cost management initiatives within designated business area

Highly developed analytical and reporting skills, with ability to report and present key performance metrics and data to key stakeholders.

Not only do we offer a competitive salary, we also offer a generous benefits

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