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Front of House Staff

4 months ago

Polegate, United Kingdom Rathfinny Tasting Rooms Full time

Front of House Staff

**Position**: Front of House Staff

**Responsible to**: Front of House Manager - Benjamin Flux

**Location**:Rathfinny Wine Estate, Alfriston, East Sussex

**ABOUT US**

Rathfinny Wine Estate is situated in the beautiful South Downs of Sussex. Three miles from the coast and within easy reach of Brighton, Eastbourne and just over an hour from London. Rathfinny is just outside of the picturesque village of Alfriston. Our location allows the perfect work life balance. There is the opportunity to embrace the outdoor life to enjoy beaches, hiking, cycling and all things active whilst still giving access to amazing restaurants, country pubs and arts and culture destinations. At Rathfinny we endeavour to give our team the opportunity to enjoy a work life balance by keeping work hours to contract and offering additional benefits.

**The Role**

Rathfinny is a family business. We work as a team and we expect all those joining us to be reliable, punctual, flexible and committed to providing excellent customer service. All job roles require staff to work across day time and evening shifts, as well as week days and weekends. Rathfinny believes in personal and professional development in the workplace and enabling each member of staff to reach their full potential.

**RESPONSIBILTYS**
- Greeting customers, taking their orders, serving their food and drinks in a timely and efficient way; answering any queries they may have.
- Conferring with the assistant managers to understand the food we offer, able to answer queries from customers on ingredients. You should particularly be able to respond to customers’ queries on any items to which they may be allergic e.g. gluten, dairy.
- Being an ambassador for the Rathfinny; talking to guests about our sparkling wines, answering queries on our history and our upcoming events.
- Working to Food Hygiene and appropriate Health & Safety procedures at all times.
- Providing waiting/serving support for both restaurants and events at Rathfinny throughout the year.
- Any other duties as required.
- Provide exceptional and efficient customer service to all our guests that visit Rathfinny.
- Help us create a friendly, relaxing and professional environment.
- Must be available to work weekends evenings and bank holidays.

NOTE: You will need to live locally Good timekeeping is essential so you will need to think out your transport options.

We are open from Wednesday to Sunday across the estate.

**Job Types**: Full-time, Part-time, Permanent

Pay: From £11.50 per hour

Expected hours: 24 - 40 per week

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Private medical insurance

Day range:

- Holidays
- Monday to Friday
- Weekend availability
- Weekends only

Physical setting:

- Bar
- Fine dining restaurant
- Hotel
- Restaurant

Shift:

- Day shift
- Night shift

Ability to commute/relocate:

- Polegate: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Bartending: 1 year (preferred)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Reference ID: FOH 03112023