Senior Administrative Officer

1 month ago

Birkenhead, United Kingdom Wirral Community Health and Care NHS Foundation Trust Full time

The Safeguarding Team in Wirral are seeking administrative staff to work with the Safeguarding Children's Team. This is a full time, permanent position that covers Monday to Friday.

The Safeguarding Service provides the organisation’s board with assurance regarding the effective discharge of its safeguarding duties in line with relevant legislation and national guidance. The service takes a planned and systematic approach to monitoring, assessing and improving safeguarding capacity and capability across the organisations clinical services.
- To provide comprehensive, confidential administrative support to Safeguarding Service.
- To have responsibility for providing administrative support for the Looked After Children staff which includes provision of effective filing systems (electronic and manual), database maintenance, tracking of confidential records, general correspondence.
- To contribute towards admin systems that assists WCT to fulfil its duties for safeguarding and promoting the welfare of children and vulnerable adults in accordance with statutory documents and best practice guidance.
- To support all activities necessary to ensure that the organisation meets its responsibilities to safeguard and protect children, young people and vulnerable adults.
- To support all activities necessary to ensure that the organisation can provide assurance for internal/external review and scrutiny in relation to all areas of safeguarding activity.

The Integrated Children’s Division is a large dynamic frontline service within Wirral Community Health and Care Foundation Trust. It comprises of the 0-19 service on Wirral, Cheshire East, St Helens and Knowsley Integrated Children’s Therapy teams and Sexual Health. The service is responsible for clinical delivery of services to defined performance indicators including quality standards and patient experience.
- Provide advice and signpost patients as appropriate
- Take and pass on accurate messages for Team Members in their absence.
- Contact referrer if patient referral is inappropriate or incomplete in line with service specific requirements
- Ensure that equipment and stationery is ordered within budgetary constraints
- Enter confidential patient data using computerised information systems in line with Trust policies and procedures ensuring that information reported is accurate, timely and to the required standard and completing spot check audits of patient information to provide assurance of completeness of records.
- Request and follow up with clinical/non-clinical where there are gaps in information held or as requested by clinician.
- Responsible for booking patients into Service Clinics in line with service specific requirements.
- Call back to patients to confirm appointment times/attendance and rebook where appropriate.
- Complete Admin appropriate patient discharge in Electronic System e.g. continued DNA / FTA.
- Liaise with associated agencies or external organisations as necessary, clinical and non-clinical e.g. Transport, interpreters, GPs escalating when appropriate.
- Scanning documents and attaching to patient notes.
- To assist other staff members with equipment/computer problems as necessary.
- Order and maintain stationery and equipment, ensuring value for money
- .Prepare and photocopy/print patient information, training packs etc for clinical staff as required or requested
- Providing flexible administrative and clerical cover as required meeting the needs of the service. This might occasionally involve working at another base during cross cover arrangements
- Book rooms for meetings and/or patient groups, prepare agendas and appendices as requested, take and prepare minutes for meeting chair to sign off and distribute all meeting paperwork
- Attend and/or lead on behalf of the Admin Manager, Admin team Meetings
- To take notes/minutes of clinical and administrative meetings as required
- Work with the clinical team members to ensure the smooth and efficient operation of the service.
- Identify and comment on areas for future development of the service
- Take part in service specific audits, both clinical and administrative
- Carry out information searches on behalf of designated manager using a variety of tools including the internet
- Create and format databases and or spreadsheets as agreed with managers
- Collate relevant information for managers in assisting with the preparation of reports
- Retrieving information on a regular basis to provide statistics on behalf of the service as requested.
- Monitor and communicate KPI issues as requested in a timely fashion.
- To participate in personal objective setting and review, including creation of a personal development plan
- Attend all mandatory training required by the Wirral Community Trust and any compulsory in-house training
- To take every reasonable opportunity to maintain and improve professional knowledge
- Support and Mentor other members of the admin team
- Audio Typing

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