Production Support Officer
3 weeks ago
Role Description
This role provides first level support for the production support team. It involves triage of internal and external issues and routing to the relevant areas within FNZ.
Organisational Design
Production Support sits within the CIO function of FNZ.
This position is part of the regional Production Support department and reports to Production Support Lead analyst.
The role is located in brno
Team Responsibilities
Issue Management -allocate for resolution and closure for all issues
Service Support - support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities
Monitor issues log;- to monitor all inflows of issues and direct to the relevant department within FNZ.- to reject issues back to the client based on pre-defined criteria- To maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries.- Other tasks: To work within the production support team to produce management information on inflows, rejection rates, trend analysis etc- To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Performance Assessment
KPI reporting - issue management performance against KPIs
Experience required- Intermediate computer skills- Ability to learn quickly in a dynamic fast-paced industry;- Enjoy working as part of a high performance team;- Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style;- Keen attention to detail;- Ability to effectively prioritize and execute tasks in a high-pressure environment;- Experience in Finance, IT or project management desirable but not essential;- Excellent organisational, administration and time management skills;- Good team communication skills, confident in dealing with internal and external clients;- Interest / familiarity with financial markets and products;
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