Identity Fraud

**Overview**:
**Operations**:
**Full Time**:
**Closes 09/08/23**:
**Stoke-on-Trent**:
**Full Time**:
**Closes 09/08/23**:
**Who we are looking for**:
A Specialist in the Customer Verification Risk Analysis department, you will be responsible for reviewing the legitimacy of customer verification documents and identifying fraudulent account profiles.

The Customer Verification Risk Analysis department is responsible for identifying and mitigating the risk of syndicated activity, while ensuring genuine customers are able to utilise the full product range on offer.

We’re looking for bright, inquisitive and enthusiastic people who are either looking to start their career in risk prevention, or who want to challenge themselves further, to support the growth of the department.

You will be part of the team playing a key role at the verification stage of the customer journey, protecting the business from threats related to abusive and syndicated activity.

The role is full time, working any 5 days from 7 including evenings and Bank Holidays.

Hybrid working, combining office based days and home working days through the week, is available.

In return, successful applicants will enjoy competitive rates of pay, increasing with experience and an excellent range of benefits including a performance based bonus scheme.

A comprehensive training programme will also be provided.

**Preferred skills and experience**:

- Degree or sound record of academic achievement.- Meticulous attention to detail.- Ability to maintain high standards in a fast changing environment.- Computer literacy, including a good working knowledge of MS Office.- Excellent communication skills.- Experience of reviewing and verifying identity and proof of address documents is beneficial, but not essential as training will be provided.**Main Responsibilities**:

- Assessing the validity of identification documents provided by customers from high risk jurisdictions.- Reviewing customer registration information for evidence of syndication.- Reviewing documents rejected by 3rd party providers.- Identifying trends and patterns in document submissions. 2nd line support for internal departments.**Want to become part of the team?**:
**The benefits of working with us**:
**Bonus Schemes**:
**Recognition for your performance and hard work.**:
**Company Pension**:
**Preparing you for later life with a top pension.**:
**Employee Assistance Programme**:
**Supporting the wellbeing of you and your family.**:
**Eye Care**:
**In a digital world, we help take care of your vision.**:
**Income Protection**:
**Your income is protected, just in case.**:
**Life Assurance**:
**Peace of mind for your family in any eventuality.**:
**Tax Free Childcare Scheme**:
**A bit extra in your pocket to help with your little ones.**:
**Life Events and Long Service**:
**To celebrate your big occasions, dedication and hard work.**:
**Stoke-on-Trent**:
We were founded here in 2000 out of a portacabin, and now we are one of the largest private employers in the area.

**Our location**:

- Historically, the area found its fortune creating world renowned pottery.
- We benefit from great transport links due to our central location.
- The bet365 Stadium is home to Stoke City football club.
- Alton Towers, World of Wedgwood and the Trentham Monkey Forest are just some of the nearby attractions.

**What we get up to**:
Our Stoke office is home to our industry leading technology provider, Hillside (Technology) Ltd, and also support services roles to our gambling operations. The opportunities are endless, with roles in Technology, Marketing and Customer Support departments all under one roof.

Many of our teams operate 24 hours a day, so it is a hub of activity at all times.

**Some location benefits**:
**On-Site Restaurant**:
**Tea and Coffee Service**:
**Great Commuter Links**:
**Company Leisure Facility**: