Damage Support Coordinator Central Support Office

4 weeks ago

Newcastle upon Tyne, United Kingdom Nixon Hire Full time

**Damage Support Coordinator**: Location: Central Support Office (Newcastle)
**Damage Support Coordinator**

Are you looking for a new challenge? Maybe a new career? Do you have any experience in the Plant/Hire Industry? If not, are you customer focused, if the answer is yes, we may have the perfect opportunity for you

**What’s in it for you?**
- Contract Type: Permanent
- Working Hours: Monday to Friday, 40hrs per week (hybrid working available)
- Competitive salary starting at £24,150 + Profit Share Scheme
- 23 days holiday plus 8 bank holidays on starting (increasing with length of service)
- Workplace Pension and Life Assurance

**About the Role**
- Collate all required documentation from systems and suppliers, in relation to all site services jobs and associated purchase orders and attach to the system.
- Complete/finalise all jobs on system, including but not limited to - Site Repairs, Installations, Preventative Maintenance, Servicing and Site Project Management within set timeframe.
- Effectively communicate with depots, suppliers & required teams to ensure all jobs are completed/finalised successfully and accurately.
- Ensure that all chargeable repairs or site services are completed as per process and within required timeframe.
- Ensure that all enquiries from both internal and external customers are responded to efficiently and professionally.
- Ensure that all enquiries are processed in an effective and timely manner as per company policies/procedures.
- Highlighting all potential issues and complaints to the Services Manager.
- Maintain in-depth working knowledge of the company’s products, brands, campaigns, systems, and processes.

**About Us**

Founded in 1967, Nixon Hire is a dynamic and professional family-run business employing over 500 people across our Depot network. We draw on over 54 years of experience to deliver quality plant, tools, machinery, accommodation and portable toilet products and services that are second to none. We are passionate about what we do and work tirelessly to ensure we are continually improving.

**About You**
- You will have a background of dealing with internal and external customers over the telephone or face to face, with an excellent approach to customer service and communication.
- Experience in using different web-based software platforms.
- We are an ever-changing organisation so a flexible approach to change and drive to continuously improve are characteristics that will stand out to us.
- We have 14 Depots around the UK so good geographical knowledge of the UK will be essential for this role.
- Ideally you will be qualified in Business Administration and Customer Service at NVQ level 2 or the closest equivalent. These will give you an excellent and accurate IT skill set and the ability to effectively prioritise own workload, whilst also maintaining an excellent approach and attitude to customers and colleagues.

**Some of our employee benefits include;**
- Additional leave for Milestone birthdays
- Option to purchase additional holidays
- Cycle and Tech scheme
- High Street discount voucher scheme
- Reward and recognition scheme
- Employee assistance program
- Fee cover for professional memberships
- Free eye tests
- Refer a friend scheme

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