Support Coordinator

5 days ago

Newcastle upon Tyne, United Kingdom Nixon Hire Full time

Location: Central Support Office (Newcastle)
**Support Coordinator - MATERNITY COVER**

We have an opening for a Support Coordinator to work within the Support Team at CSO to cover maternity leave until January 2025.

**Contract type**: Fixed Term
**Working Hours**: 37.5 hours, Mon-Fri

**Nixon Hire Overview**:
Founded in 1967, Nixon Hire is a dynamic and professional family-run business employing almost 500 people across an ever-expanding Depot network. We draw on over 54 years of experience to deliver quality plant, tools, machinery, accommodation and portable toilet products and services that are second to none. We are passionate about what we do and work tirelessly to ensure we are continually improving.

We are proud of our people. Nixon Hire employ skilled, experienced and knowledgeable people. We employ people who live locally to the Depots we operate so we know the local areas we work in well. We understand the importance of training and developing our people and invest significant resources to ensure we are up-to-date with current requirements. We are extremely proud to have many members of staff celebrating over **4**0 YEARS** service with us, with the longest serving employee currently in their 47th year

**Roles & Responsibilities**:

- Ensuring that all enquiries from all avenues are responded to in a timely manner.
- Offering customers an efficient, knowledgeable and courteous service.
- To ensure the Nixon Hire Dashboard is managed effectively; posting and returning contracts, working with all Nixon Hire Depots, Re-hire and the Regional Hire Teams to address any potential discrepancies.
- To ensure that all internal & external paperwork is chased and uploaded to the Nixon Hire System efficiently.
- To effectively manage and communicate any additional charges that are applicable to the customer, after hire.
- Ensuring payment is taken for all non-account customers to extend the hire period.
- Working within Company delivery guidelines and closely liaising with Transport Team to ensure delivery timescales are met.
- Communicating effectively with customer and 3rd party suppliers to advise of any failed delivery/collections and services to ensure Nixon Hire complete deliveries or collections in a timely manner.
- Work closely with the Nixon Hire Purchase & Supply team to ensure that the Loss/Stolen & Damage process is followed accordingly.
- Processing Customer suspensions in line with the Nixon Hire suspension process.
- Ensure customer follow up, to ensure successful delivery and obtain any feedback regarding equipment and service.
- Participation in development and training opportunities.
- Identify and understand root cause of invoice queries and work with the Customer Services Manager to suggest preventative measures.
- Where Credits are required to be issued, calculate and complete credits in a timely manner.
- Ensuring all Contracts are accurate in line with the customer pricing agreement, accurate start dates and collection dates prior to posting.
- Liaising with Credit Control to ensure plant is not hired to customers where customer accounts are in arrears. Assisting with credit control measures to obtain money from customers such as prompt handling of queries, arranging uplift from site etc.

**Benefits**
- Competitive salary
- 25 days holiday plus 8 bank holidays on starting
- Workplace pension and life assurance
- High street discount scheme
- Christmas savings club
- Reward and recognition scheme
- Employee assistance program

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