Out of Court Disposals Team Section Officer

7 days ago

Winchester, United Kingdom Hampshire Constabulary Full time

**Job details - **Out of Court Disposals Section Officer**

Location - Mottisfont Court, Winchester

Salary - Scale 5 - £27,789.00 - £29,.874.00

Hours - 37 hrs per week

Once trained there is an opportunity to work form home two days a week (full time vacancy)

Contract - Permanent

Closing date - **Sunday 12th May 2024 at 23.59 hours**

**About the Role**

Your role will be to support with the delivery and day-to-day service provision to Hampshire & IOW Constabulary and our partnership agencies, specialising in Out of Court Disposals through the Criminal Justice System.

Responsibilities will be and not limited to:
1. Support your line manager in:
a. The management of the day-to-day allocation of tasks within the team, monitoring the volume of incoming work, ensuring that resources are available so that an effective and efficient service, in line with any service level agreements, is provided.

b. Monitoring the effectiveness of the team, including auditing any relevant systems, processes and available information.

c. Providing an additional layer of quality assurance of any information that is received and/or provided, ensuring the accuracy and consistency of the data. Evidence and escalate any identified issues and, where appropriate, provide advice to support improvements in information quality.

d. The identification of any training and development opportunities. Creating and producing any identified material(s) and/or guidance, ensuring that the benefits are realised in the day-to-day operation of the team.

2. Act as the first point of contact/escalation for more complex enquiries received. Guide and support the Out of Court Disposals Team Clerks to ensure an efficient and effective resolution is provided and/or appropriate action can be taken.

3. To be responsible for:
a. Researching, evaluating and producing high quality, easy to use performance data, statistical information and analytical figures for senior officers and external agencies.

b. Initiating Out of Court procedures, including but not limited to, assessing Conditional Cautions, Simple Cautions and Community Resolutions, ensuring accuracy, conducting further enquires if needed to identify the correct offence wording, gravity score, appropriate conditions issued and forwarding details to the relevant Diversionary Course, Money Handling Unit and Partner Agencies.

4. Support the resolution of any complaints received, managing the expectations of the complainant, ensuring that they are managed sensitively, seeking line management support where necessary. Collaborate with the Professional Standards Department (PSD) to achieve a satisfactory outcome, if required.

5. Monitor the maintenance of records held on the relevant computerised and manual filing system(s), ensuring that the information is accurate, up to date, accessible and compliant with local, regional, and national guidelines.

6. Provide generalist administrative support to the Out of Court Disposals Team, including managing enquires.

For more information please see the role profile

As members of Hampshire Constabulary police staff you will have access to a wide benefits package, including but not limited to:

- A hybrid working environment with flexible working hours (following the successful completion of any required training).
- Competitive pay with the ability to progress through the salary range.
- Family friendly policies supporting those with caring responsibilities.
- Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years’ service.
- Cycle to work scheme.
- Access to a wide range of learning and development opportunities.
- Local Government Pension Scheme.
- Opportunity to join the Hampshire Police Leisure and Sports Club and obtain a Blue Light Card, which both offer a range of shopping, holiday and leisure discounts and other benefits.
- Employee wellbeing support, including onsite wellbeing rooms.
- Access to 24/7 Employee Assistance Programme.
- Long service and recognition awards.
- Eye test vouchers.
- Staff representation groups and networks.

**Essential Qualifications**

Educated to Educated to QCF Level 2 (3-5 passes) OR work experience deemed to have brought the postholder to a comparable level.

**Essential Experience**

Experience of working in a busy administrative environment, undertaking complex administrative tasks to a high standard.

**Competencies**

We are Emotionally Aware at Level 1

We Take Ownership at Level 1

We Analyse Critically at Level 1

Integrity

Public Service

Transparency

**Contact details for an informal discussion**:
Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

The Disability Confident campaign aims t

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