Hotel Receptionist

6 months ago

Torquay, United Kingdom The Headland Hotel Full time

**Your role will be**:
The main purpose of this job is:

- To provide excellent guest service
- To maintain high standards of hygiene, health and safety
- Ensure high standards and efficiency of work
- To fulfill your duties to the best of your ability

**Your Role**:

- Welcome and greet guests
- Answer and direct incoming calls
- Inform guests of hotel rates and services
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Confirm relevant guest information
- Verify guest's payment method
- Verify and imprint credit cards for authorisation
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room booking
- Compute all guest billing, accurately posting charges to guest rooms and house accounts
- Receive and transmit messages for guests
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Manage conference room bookings and scheduling
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Inform housekeeping when rooms have been vacated and are ready for cleaning
- Monitor visitors to the hotel
- Maintain a neat and orderly front desk and reception area

**Standards and Quality service**
- Maintain and strive to improve standards of service
- Maintaining a thorough and efficient service
- Monitoring and maintaining a close relationship with the other departments to ensure customers receive the best possible service

**Personal Responsibilities**
- You must always be dressed neatly, fresh and wear a clean uniform
- Promote good time keeping
- Be flexible with your working hours
- Promote good morale in the department by being committed and positive when on shift
- Be committed to training courses and meetings scheduled for you
- Be prepared to carry out reasonable duties asked of you by your Senior Manager
- Give feed back to the Manager regarding any items that you feel can be changed or improved
- To communicate in a professional and friendly manner with guests and staff alike at all times

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £10.60 per hour

Expected hours: 24 - 35 per week

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Referral programme

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

Reference ID: REC0001

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