Aztec Receptionist

It’s an exciting time to join Team TLH. We’re on a mission to be the 'Number One choice for all Hotel Based Leisure in Torquay' with an ambition to be busy 365 days a year Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

For an Aztec Receptionist, we’re looking for a friendly & organised customer service superstar to join the team who will be based at the heart of our resort providing an outstanding service within a relaxing environment.

**Previous Reception-based experience is essential and previous experience working within a Spa setting or similar would be desirable.**

**Your responsibilities will include**:

- To deliver a high service to all customers using the Aztec Leisure, including the Gym, Pool and Spa
- Greeting guests and customers warmly, creating an instantly positive ‘first point of contact’ experience. Representing the business with a positive attitude and professional approach
- Providing customer support for product knowledge, directing calls, diary management, taking bookings, assisting customer show rounds, administrative tasks, cash handling, bill processing.
- Cleaning, organising, and maintaining the reception work area

**Our values - STARS**
- **Service** - Being the welcoming face of TLH Spa and Leisure you will deliver an exceptional guest experience.
- **Teamwork** - Working closely with other members of the reception team to ensure that all clients are responded to promptly and reception is always manned.
- **Attitude** - A friendly and welcoming attitude you will enjoy working with people and aspire to provide the very best service to guests at all times and have a passion to promote a welcoming and relaxing atmosphere.
- **Respect** - Being respectful to guests and other members of the TLH team and being able to recognise individual identities.
- **Safe and Sustainable** - Ensuring all normal operating practices are adhered to, to ensure the safety of our clients while using the facilities.

**What we have to offer**:
As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

- Free use of the leisure facilities (during selected times)
- Discounts on Aztec Spa treatments and facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and family
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Up to 28 days annual leave

**Hours and Rate of pay**:
This is a full-time permanent role of 37.5 hours over 5 days, requiring evening and weekend availability.

Hourly Rate: £10.42 per hour - Aged 19+ (£9.50 per hour for ages 16-18)

**About TLH Leisure Resort**

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

**Ready to apply?**

**Job Types**: Full-time, Permanent

**Salary**: £9.50-£10.42 per hour

Expected hours: 37.5 per week

**Benefits**:

- Canteen
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person