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Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

We are looking for a highly motivated, energetic individual, who thrives in a busy environment to join our Support Worker team on the Emergency Floor.

You will be apart of a team that provides safe and efficient patient transfer across the emergency floor to other areas of the hospital. It is vital you have a positive approach to helping both staff and patients, and want to provide the best journey possible through our hospitals.

Working as an Emergency Floor Support worker, you would be providing portering, administrative and domestic services, ensuring that patients are moved to the clinical areas in a timely manner. This role covers both Long Day and Night shifts over a seven day week, which includes bank holidays.

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children’s Hospital and run one of the country’s leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide ‘Caring at its best’ and our staff have helped us create a set of values that embody who we are and what we’re here to do. They are:

- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that ‘Caring at its best’ is not just about the treatments and services we provide, but about giving our patients the best possible experience.

**About the University Hospitals of Leicester NHS Trust**: (leicestershospitals.nhs.uk)

KEY WORKING RELATIONSHIPS

Internal

Patients

Flow Coordinator’s

General Manager/Deputy Service Manager

Nurse in Charge

Nursing Staff

Clerical Staff

Management

Supplies Department

ED Stores team

External

Relatives

KEY RESULT AREAS
- Ensuring the timely transfer of patients from the Emergency Floor to the Assessment Units, the base wards or discharge lounge to expedite the patient flow across the hospital site.
- Assisting with transportation of patients from the Emergency department.
- Assisting with transportation of patients to and from the imaging department.
- Delivering prescriptions and collecting medications from pharmacy
- Help with the cleaning of patient areas in order that delays are not incurred with the transferring/admitting of patients
- Assist non clinically on the ward in whatever capacity is necessary to ensure patient safety, comfort and dignity.
- Supporting the work undertaken by the ED stores team when required.
- To work as part of the Emergency Floor Team
- A high standard of personal hygiene and presentation and demonstrate good hygiene practices.
- Observe confidentiality of patients and employing trusts business at all times.
- Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.
- Having and maintaining good relationships and communications with the Customer Service Centre working together to provide a high quality service