Complaints Handler

3 weeks ago


Billericay, United Kingdom Matt Burton Full time

Fantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees.
As a leading figure in the claims arena, it's this same mentality that ensures their clients are happy and the client base grows. The Complaints Handler will be responsible for providing a first-class complaint and resolution service.
In return, the Complaints Handler will expect a salary of up to £24,000, 25 days paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover, and life assurance at 4 x your annual salary.
Role & Responsibilities
- Dealing with escalations and complaints from start to finish
- Working within the FCA guidelines and being compliant
- Add value to the customer journey by resolving their complaints
- Communicating with policyholders, contractors, and clients
- Looking for service improvements to help the customer journey
- Other relevant ad-hoc duties when necessary
Skills & Requirements
- Experience in dealing with escalations/ complaints is preferable but not imperative
- Customer Service Experience
- Highly organised with strong attention to detail
- Able to work as part of a team to ensure client SLAs


  • Complaints Handler

    3 weeks ago


    Billericay, United Kingdom MB Group Full time

    Fantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claims arena, it’s this same mentality that ensures their clients are happy and the...

  • Complaints Handler

    2 weeks ago


    Billericay, United Kingdom MB Group Full time

    Fantastic opportunity to become a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are...

  • Case Handler

    4 weeks ago


    Billericay, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity to become a Case Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy...

  • Case Handler

    2 weeks ago


    Billericay, Essex, United Kingdom Matt Burton Full time

    Fantastic opportunity for a Case Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim's arena, it's this same mentality that ensures their clients are happy and the...

  • Call Handler

    3 weeks ago


    Billericay, United Kingdom MB Group Full time

    Fantastic opportunity to become a Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy...

  • Case Handler

    3 weeks ago


    Billericay, United Kingdom MB Group Full time

    Fantastic opportunity to become a Case Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy...

  • Case Handler

    3 weeks ago


    Billericay, United Kingdom MB Group Full time

    Fantastic opportunity to become a Case Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy...

  • Call Handler

    6 days ago


    Billericay, United Kingdom MB Group Full time

    Fantastic opportunity to become a Call Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy...

  • Case Handler

    3 weeks ago


    Billericay, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity to become a Case Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy...

  • Claims Handler

    2 weeks ago


    Billericay, United Kingdom MB Group Full time

    Fantastic opportunity to become a Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy...

  • Case Handler

    2 weeks ago


    Billericay, Essex, United Kingdom Matt Burton Associates Full time

    Fantastic opportunity to become a Case Handler for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees.As a leading figure in the claim's arena, it's this same mentality that ensures their clients are happy and the...

  • Inbound Call Handler

    4 weeks ago


    Billericay, United Kingdom Pure Resourcing Solutions Full time

    A financial services company based in Essex are currently recruiting for an Inbound Call Handler to join their specialist service team. **Working Pattern**: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noon **Main Purpose of role**: To resolve...


  • Billericay, Essex, United Kingdom The Recruiter Ltd Full time

    Claims Account Handler Salary: Negotiable Location: Billericay, Essex Job Type: Permanent Ref: SJP221112 We are working with an Established Broker with an excellent reputation within the Insurance Market. Due to retirement, they are now looking to recruit an experience Claims Account Handler. Covering a varied range of Insurance Claims. Working on...

  • 6 Month Ftc

    2 weeks ago


    Billericay, Essex, United Kingdom Matt Burton Full time

    Fantastic opportunity for a Complaints Handler (6 Month Fixed Term Contract) for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growthof their employees.As a leading figure in the claims arena, it's this same mentality that ensures their...

  • Account Handler

    2 weeks ago


    Billericay, Essex, United Kingdom The Recruiter Specialists Group Ltd Full time

    Account HandlerWe are working with an Established Broker with an excellent reputation within the Insurance Market.Covering a varied range of Insurance Claims.DUTIES AND RESPONSIBILITIES: To be the first point of contact for Clients in the reporting of a cross class of claims. Ensure all required documentation in support of claims, e.g., report forms, witness...

  • Inbound Call Handler

    2 weeks ago


    Billericay, Essex, United Kingdom Pure Resourcing Solutions Full time

    A well established and growing financial services firm based in Essex are currently recruiting for an Inbound Call Handler to join their specialist service team.Working Pattern: Hybrid working, 2 days in office & 3 days at home working. Monday to Friday 37.5 hours. 1 in 4 Saturdays required, which will be home working from 8am to 12 noonMain Purpose of role:...

  • Call Handler

    2 weeks ago


    Billericay, United Kingdom MBA Full time

    Fantastic opportunity to become a Customer Service Advisor for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients...

  • Call Handler

    3 weeks ago


    Billericay, United Kingdom MBA Full time

    Fantastic opportunity to become a Customer Service Advisor for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees. As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients...