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Call Handler

6 months ago

Billericay, United Kingdom MBA Full time

Fantastic opportunity to become a Customer Service Advisor for one of the largest insurance companies in the UK. The client prides themselves on providing an exceptional service for their clients, as well as ensuring the happiness and growth of their employees.

As a leading figure in the claim’s arena, it’s this same mentality that ensures their clients are happy and the client base grows. The Customer Service Advisor will be responsible for proactively managing clients repair instructions, administering tasks and adding value to the customer journey. Communicating with contractors, policyholders and clients to a high professional standard keeping them informed at key stages.

In return, the Customer Service Advisor will expect a salary of up to **£24,000, 26 days** paid annual leave, pension contribution, access to thousands of perks and discounts, optional health and wellbeing cover and life assurance at 4 x your annual salary.

**Role & Responsibilities**:

- Dealing with property repairs and organizing contractors to fix the damage
- Moving the claims through the system, making sure they are meeting SLA’s
- Dealing with escalations and complaints
- Reporting on claim progression

**Skills & Requirements**:

- Team player with the passion for helping others
- Proactive, with the ability to work with initiative
- Highly organized with strong attention to detail

Able to work as part of a team to ensure client SLAs

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Life insurance

Ability to commute/relocate:

- Billericay: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Call handling: 1 year (preferred)

Work Location: Hybrid remote in Billericay