Claims Account Handler Position
2 weeks ago
Salary: Around £50,000 per year (dependent on experience)
Job Type: Full-time
Location: Billericay, Essex
We are working with a reputable insurance broker to find a skilled Claims Account Handler to handle a variety of claims. The successful candidate will have excellent organizational skills and be able to work efficiently.
Key Responsibilities:
- Be the initial point of contact for clients reporting different types of claims.
- Manage the collection and dispatch of required documentation to insurers or their representatives.
- Communicate with insurers to agree on claim settlements, covering policy liability and settlement amount.
- Keep client records up-to-date, including information on claims history and settlement payments.
- Support clients in recovering uninsured losses by assisting directly or ensuring they contact their Uninsured Loss Recovery provider.
- Process claims notifications, investigations, and settlements within authorized limits under delegated authority agreements.
- Organize a diary system for pending claims and regularly chase them, keeping customers informed of progress.
- Advise clients on their options if insurers decline indemnity or offer a reduced settlement, potentially involving the formal complaints process or the Insurance Ombudsman Bureau.
- Supply regular reports to senior management about significant losses incurred by individual clients.
This role offers a fantastic opportunity to join a dynamic team and develop your skills in claims handling.
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