Senior Student Advisor

3 weeks ago

London, United Kingdom University of West London Full time

**The Department**

Student Services is a large multi-disciplinary team that plays a crucial role in supporting our students. Student Advice and Immigration comprises advice on Student Finance, UWL’s internal Scholarships and Bursaries and Student visa and immigration advice in order to support international students. We are a tight knit team who help and support each other. We are a hard-working yet sociable and close-knit team who help and support each other to provide a superlative student experience.

**The Role**

The post holder will be responsible for the development and day-to-day staff management and supervision of an effective and pro-active Student Advice service, sharing these duties with the Senior Student Advisor (Immigration). You will also undertake specialist case work in relation to Student Finance, Fee Status assessments, students experiencing financial hardship and students requiring support with university bursaries and US Federal Loans. You will provide casework support to Student Advisors with complex cases and queries from students, using your experience and knowledge to suggest avenues for exploration and resolution.

The post holder will support the Head of Student Advice and Immigration with developing initiatives to improve communication and proactively work with the student community, Schools/Colleges and Central Services departments to foster engagement and an understanding of services provided within the Team and Student Services as a whole.

This appointment requires a flexible approach to working hours as occasional weekend and evening cover is required. The role is on campus, primarily based at our St. Mary’s Road campus but with cover usually required once or twice a week at our Brentford site.

**The Person**

A Senior Student Advisor who is self-motivated, proactive, organised and has proven ability to manage and supervise a team, as well as work effectively with conflicting priorities and short timescales. Excellent administrative and time management skills that go hand in hand with line management are an absolute must for this role.

You should have excellent interpersonal, communication, advocacy and customer service skills with proven case work experience and the ability to work closely with students and staff alike. Experience of working in higher education is essential together with extensive knowledge of UK Student Funding and fee status regulations.

You must also have excellent IT skills, working with IT systems to record and report on a wide range of confidential matters within Student Services. A flexible approach to work is essential for this role.

**How to Apply**

Interviews are expected to be held in the week commencing 5th December.

**Additional Information**

Please be advised that it is expected that appointment within a grade will normally be at the minimum point.

An Enhanced DBS Certificate is required for this post (to be undertaken upon appointment).

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