Head of Delivery

5 days ago


St Ives, United Kingdom M Group Services Full time

About The RoleFollowing a review of our organisational structure against exciting opportunities in our 5-year business plan, in order to best deliver the continued growth in our business, we are looking to further consolidate our operational capabilities into a single Shared Services team, whilst separating customer delivery and account ownership into discrete customer delivery teams.

***We are therefore pleased to offer this role as an internal promotion opportunity to existing Magdalene employees**

Magdalene are pleased to have an opportunity to recruit a **Head of Delivery (Managed Services)**

The role is responsible for delivery of our current base of Managed Services clients within the fixed and mobile customer base. The client base consists of circa 20 accounts which are largely underdeveloped. The role will be required to develop the accounts within this portfolio and ensure revenue growth continues into the future by turning these clients and existing services into several sizable customers and contracts.

The role will take the lead for the Delivery function of the wider team, ensuring requirements are delivered on time, to quality standards and within budget. Working closely with the customer and other key stakeholders including PMO, Commercial, and Finance, you will ensure successful delivery of our key customer contracts.

**Key responsibilities**
- Accountable for the account performance to meet and exceed business plan targets for gross margin and GWIP.
- Responsible for business development and customer account strategy including managing renewal of contracts.
- Effective matrix engagement of NOC, Project, Design, civils, and logistics teams to ensure successful business and customer outcomes.
- Supporting the Delivery and Operational Directors in key commercial decision making
- Compliance with company business management system and policies (including Security, Safety, Health, Environmental and Quality standards).
- Making sure we are aware of requirement at kick-off and in life changes to enable shared service team to comply with any changes.
- Triaging and managing contract change requests with support of commercial team to ensure it is not to the detriment of the business plan, in particular being aware of scope creep and commercial change requests. Evaluate opportunities to implement or adapt new systems and processes that delivery business and customer benefits.
- Ensuring projects are appropriately handed over into active service with the customer.
- Timely sales recognition and invoicing of all contracted services.
- Providing a senior escalation point for the customer.
- Supporting the wider team with strategic bid management and response.
- Any other duties as required.

**Skills**
- Essential _
- Excellent leadership skills with the ability to promote a “this is my business” culture, motivating, leading and developing your team. You will be an inspiring leader with excellent people management skills and the ability to support the development of peers and teams into high performers.
- Strong analytical, planning, and organisational skills. Used to data driven decision making with a clear ability to interpret and utilise financial and commercial information.
- Driven to succeed with the ability to creatively problem solve and achieve high standards of delivery.
- Excellent customer service, interpersonal, communication and people engagement skills.
- Ability to think strategically for longer term development to mitigate future risk and capitalise on potential opportunity.
- Ability to think strategically for longer term development to mitigate future risk and capitalise on potential opportunity.
- Capability to manage multiple workloads and shifting priorities.
- Positive approach to learning in role and identifying own training needs as appropriate.
- Influencing and negotiation skills; including strong stakeholder management at all levels is essential.
- Positive, empathetic, and professional manner.

**Knowledge**
- Knowledge of the client base

**Behaviours**
- Essential _
- Able to embrace change, is curious to understand the reasons for change and provides input to the impact.
- Works collaboratively and is able to respect and seek different view points.
- Collaborates and plays their part in supporting the team to achieve results.
- Understands and complies with safety obligations.
- Develops a safe working environment.
- Takes a risk based approach to their travel, work and activities ensuring risks are removed or mitigated.
- Looks for sustainable ways of doing things
- Stays focused on delivering against critical priorities and commitments.
- Able to problem solve and maintain a positive outlook in the face of adversity.
- Takes account for actions and decisions.
- Treats everyone with professional and personal respect.
- Has courage to speak up for the right and proper course of action.
- Aligns themselves with the decisions and actions of our organisation _Desirab


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