Waiting List Assistant

3 weeks ago


Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel
- This role requires a high level of concentration and accurate detailed work at all times.
- To receive and make telephone calls via the NetCall system and take appropriate action/discussion in line with the Trust Values.
- Access and review the Theatre Information Management system (TIMS) and as required update or change operations accordingly.
- Maintaining filing/scanning system and other basic office duties.
- The post holder is required to work with mínimal supervision under the guidance of the Waiting List Officers
- Be responsible for communicating cancellations to all relevant parties with the reasons for cancellation.
- Will be asked to show flexibility should the need arise when providing cross-cover during times of leave/sickness and when required.
- Must at all times respect the confidentiality of all electronically stored information and written data, particularly where it relates to patients (in line with the Data Protection and Patient Confidentiality policies)
- To comply with the requirements of the Data Protection Act, Acceptable use policy, Social Media policy and legislation relating to confidential data.
- To adhere to the standards of dress code and uniform policy by wearing the department uniform at all times
- Any other reasonable duties requested by the management team. On occasions, it may be necessary for the post holder to assist other administrative departments within the service.


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