Guest Relations Executive

2 weeks ago


Twickenham, United Kingdom Fairmont Windsor Park Full time

Located in a beautiful country setting with 251 bedrooms including over 30 opulent suites, the hotel also features fabulous dining experiences, elegant event spaces and a unique wellness focused destination with extensive spa and fitness facilities.

**Guest Relations Executive**:

- £26,500 per annum plus service charge

**We treat our people like family and our guests like royalty**

We have an exciting opportunity for a **Guest Relations Executive** dedicated in turning moments into memories for our guests.

First impressions are everything. Providing engaging, sincere, personalised service is one of the ways our **Guest Relations Executives** are turning moments into memories for our guests at Fairmont Windsor Park. As a **Guest Relations Executive**, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

**What we are looking for**:

- Previous experience of 1 year in front of house in a 5-star hotel is preferred
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organised, results-oriented with the ability to be flexible and work well under pressure
- Fluency in English, secondary language preferred
- A passion for high quality guest service with attention to details and ability to multitask
- Proficient with Microsoft Office suite required and excellent knowledge of Opera

**What do we offer**:

- A very competitive salary
- Generous service charge
- Tastecard membership
- Enhanced holiday allowance after 5 years’ service
- Discounted hotel room rates across our hotels, for you and your friends and family
- Training and career opportunities
- Excellent employee facilities including dedicated restaurant
- A range of Accor Hotels Benefits


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