Receptionist

3 weeks ago

Twickenham, United Kingdom Compass Group Full time

**What you'll be doing**:
Receptionist

5 hours every Sunday 11-4.30 with 30 minute break

**Nature and Scope**:
The role of the World Rugby Museum’s Weekend Receptionist is to ensure the effective management of the World Rugby Museum’s reception services in the Rugby Store, whilst resolving any other issues which may arise over the course of a weekend. This role is required to provide a professional reception service and ensure all visitors have a positive experience.

**Accountabilities**:

- The efficient operation and delivery of the Museum / Rugby Store reception service to agreed performance targets and standards.
- Assisting with the cashing up as required.
- Managing the operation of the joint Museum / Rugby Store reception in accordance with agreed objectives and performance targets.
- All aspects of quality assurance in the provision of the service to visitors (in relation to the Museum, Twickenham Stadium Tours and Rugby Store) ensuring that customers are fully satisfied with the service they have received, resolving any difficulties quickly, efficiently and effectively.
- Opening and closing Museum and ensuring tour route is open and available through consultation with Stadium Department and Twickenham Experience Ltd (TEL) staff.
- Ensuring that the reception area and Rugby Store are presentable and maintained, recommending and implementing improvements as appropriate.
- Providing assistance as required by the Museum Curator, to undertake any other necessary duties.
- To undertake such duties as maybe required from time to time as are consistent with the responsibilities of the post and the needs of the RFU.
- Maintaining good communication with other Museum members of staff and Stadium Tour Guides so as to facilitate the smooth running of the facility. Filling in daily contact logs.
- To ensure that any person covering duties is sufficiently aware of all possible procedures.
- Ensuring that all end of day procedures are completed before departure.

Who we are:
Levy UK + Ireland is the sports and hospitality sector of Compass Group UK and Ireland. It is the market leader in the provision of legendary food and drink experiences at some of the UK’s most significant sporting, arena, and leisure venues.

Through strong client partnerships, Levy UK + Ireland creates bespoke food concepts, service standards and pioneering design, implementing a guest-first approach and ongoing innovation at each venue. With a company-wide passion for food, Levy UK + Ireland creates menus and food experiences that feature fantastic seasonal dishes, with a strong focus on British ingredients.

As well as providing tailor-made concepts for its clients, Levy UK + Ireland also delivers corporate hospitality, event catering, venue sourcing and support services, through its portfolio of businesses. These include Keith Prowse, Payne and Gunter, and Lime Venue Portfolio.

LinkedIn Levy UK

**Levy UK + Ireland is a sector of Compass Group UK and Ireland** which is part of Compass Group Plc, the world's leading foodservice company. We specialise in providing food, vending and related services on our clients' premises. The company operates across the core sectors of Business + Industry, Defence, Offshore + Remote Site, Healthcare, Education, Sports + Leisure and Vending with an established brand portfolio.

Compass Group UK+I

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