Weekend Storage Customer Advisor
2 weeks ago
**Weekend Customer Advisor - Self Storage**
**Are you an experienced Receptionist or Customer Service Advisor? Are you looking to take on a new challenge? If so, we are recruiting for a Weekend Customer Advisor and we are looking for individuals just like you**
**PLEASE NOTE: IF YOU HAVE A WEEKDAY JOB - YOU MAY NOT APPLY.**
**Job Type**: Part-time
Hours of work: Saturdays 9am till 5pm with 1h lunch break, Sundays 10am till 3pm. Based at our Twickenham Branch.
Due to expansion, we have a vacancy for a Weekend Customer Advisor to provide cover within our self-storage operation at Twickenham. This role requires flexibility to cover for holiday and sickness.
You will be working every Saturday and Sunday.
Your role will be pivotal in ensuring company profitability through the provision of continuous sales activities, excellent customer service and a high level of organisational skills. We are looking for someone with the ability and drive to make a difference, demonstrating a high level of commitment to customer care values and presenting a professional image at all times.
You must be customer focused and flexible with excellent communication and interpersonal skills, good numeracy skills and possess a genuine interest in sales.
You will also be responsible for assisting the Supervisor in all aspects of running and developing the self storage business by achieving targets in the sales of our units and merchandising and providing every customer with an outstanding service.
Applicants must have a good level of general education including Maths and English and be IT literate with practical experience of working within a customer service environment.
**Key Tasks**:
- Answering all telephone enquiries efficiently and satisfactorily
- Advising customers of cost and services, both on the telephone and in person
- Showing potential customers around the premises
- Up selling storage products and services including cold calling
- Preparing customer contracts
- Sending mail merges
- Collating customer details and maintain database
- General housekeeping ensuring the premises are kept neat and tidy
Previous experience would be an advantage.
Please note: You will be required to attend 2 days training during the week before you work on the weekend.
This is a lone working role and therefore the successful applicant will be happy to work alone.
Expected hours: 13 per week at £10.50 per hour
**Job Types**: Part-time, Permanent
**Salary**: £10.50 per hour
Expected hours: 13 per week
**Benefits**:
- Company events
Schedule:
- Every weekend
Ability to commute/relocate:
- Twickenham: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Retail sales: 1 year (preferred)
- customer service: 1 year (preferred)
Work Location: In person
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