Customer Service Apprentice

6 months ago

Potters Bar, United Kingdom Specsavers Full time

**Customer Service Apprenticeship**

**Location: Potters Bar**

**Hours: Full time to include Weekend working - 38 hours**

**Salary: Weekly - £209**

**28 days holiday**

**Specsavers Perks, In Store Discount and Friends and Family Discount**

**Progression opportunities after completing apprenticeship**

**Training Provided**

**Brand new store opening Monday 9th October**

Become an Apprentice in our store and you’ll have everything you need to truly realise your potential - from experience in a full-time role to an industry-recognised qualification and the support of a global brand, all whilst earning a real wage.

This role is based in our Call Centre and will primarily require you to assist in the operation of the store to achieve sales targets and the delivery of excellent levels of customer service through the efficient answering of the telephone and appropriate direction of enquiries.

At Specsavers, we’re always looking to the future - which is where people like you come in. We are currently looking for individuals who are enthusiastic about providing great Customer Service and would like to pursue a career in retail or management. This Apprenticeship opportunity will give you the chance to spend 13 months building the skills and confidence that come with training in a paid full-time job, all the time surrounded by a friendly, highly-experienced team who will support you every step of the way.

**Another way of learning**:
Your on-the-job training will sit alongside structured learning that will lead to a nationally recognised qualification. At the end of your year as an apprentice, you’ll be a fully-fledged** Level 2 Customer Service Practitioner**.

**Why choose an Apprenticeship?**
- Earn a salary **(paid monthly)**:

- Gain valuable work experience in a full-time role
- Receive comprehensive and structured training, supported by a qualified assessor
- Deliver high-quality service in an innovative retail environment
- Become part of a team working towards a common goal
- Be entitled to paid holidays

And that’s just the start. With a highly respected and award-winning business behind you - one that invests in its people - there’s nothing to stop you getting on here. Who knows, you might even end up running your own store in years to come

**Who is this Apprenticeship for?**
- Recent school/college leavers OR those looking for a new challenge
- Individuals who have lived in the EU for 3 years or more, with the right to work in the UK

We’re looking for people who are passionate about providing great Customer Service and wanting to pursue a career in this area. It’s important that you are a great listener and communicator because that’s what excellent service is all about. You’ll need to be enthusiastic, motivated and a team player with a real determination to make a difference both in your development and the business.

It’s essential you **haven’t** worked in the Customer Service sector before, this is a new adventure, but you will need the organisation, commitment, motivation and enthusiasm to deliver the great customer service our Specsavers visitors love.

**What does the role involve?**
- Efficiently answer all telephone calls to the store
- Respond positively to customer enquiries and direct them to the appropriate department.
- Respond positively to and resolve customer complaints.
- Customers receive advice about when we can provide them with an appointment closest to their requested time.
- Customers receive a positive and friendly approach to excite them about their planned visit.
- Customers are advised of the current promotions and any relevant contact lens or product information.
- Customers details are requested in an empathetic manner.
- Customers are advised their hearing aids/glasses are ready or delayed as appropriate.
- Customers receive a reminder call / text.
- Customer details are recorded accurately.

**What’s next?**

Ready to kickstart your career with a company that will support you to be the best you can be? For more detailed information about the Specsavers Apprenticeship programme, please click the link below.

Before applying, please check that you are able to travel to the store location on a daily basis. If you have any questions, please speak to a member of the Recruitment Administration & Support Service Team on **01566 771888**.

  • Gas Engineer Apprentice

    2 weeks ago

    Potters Bar, Hertfordshire, United Kingdom ZipRecruiter Full time

    About the RoleWe are seeking an enthusiastic and motivated Gas Engineer Apprentice to join our team in Potters Bar. As a Gas Engineer Apprentice, you will gain hands-on experience in the gas industry and work towards becoming a qualified gas engineer.Key ResponsibilitiesParticipate in 18-month training program with a focus on practical skills and...

  • Gas Industry Apprentice

    2 weeks ago

    Potters Bar, Hertfordshire, United Kingdom oilandgas Full time

    About Our TeamWe are a leading electrical retailer in Europe, dedicated to delivering exceptional customer experiences. We are now seeking a skilled individual to join our team as a Gas Apprentice.This role offers an exciting opportunity to develop your skills and knowledge in a fast-paced environment. As a gas apprentice, you will work closely with our...

  • Logistics & Customer Services Apprentice

    4 months ago

    Leeming Bar, United Kingdom HAYS Full time

    customer services, logistics, administration, apprenticeship Your new company: A hugely successful and highly regarded manufacturer based near beautiful Richmond, North Yorkshire, has a fantastic opportunity for a Logistics and Customer Services Apprentice.Your new role: Processing import and export ordersFollowing relevant government export...

  • Customer Service Representative

    3 weeks ago

    Potters Bar, Hertfordshire, United Kingdom Tesco Partners Full time

    Job Title: Customer Service RepresentativeWe are seeking a skilled and enthusiastic Customer Service Representative to join our retail team.About the Role:This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and providing a great shopping experience. As a Customer Service Representative, you will be...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Advisor

    7 months ago

    Potters Bar, United Kingdom Tate Recruitment Limited Full time

    Are you driven by delivering exceptional customer service? Are you eager to contribute your skills to a renowned financial services company? Look no further! Join a leading financial services company with over a century of excellence, who is proud to have a longstanding reputation and commitment to providing first class service to clients. Customer Service...

  • Customer Services Representative

    2 days ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Digital Marketing Apprentice

    21 hours ago

    Potters Bar, United Kingdom QA Ltd Full time

    **Employer description**: CareTech supports adults with complex needs and care for children and young people, offering carefully designed programmes in specialist services, many of which have schools and residential services attached. **Overview**: We are looking for a Digital Marketing Apprentice to support us in the on-going development of CareTech’s...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...

  • Apprentice Gas Professional

    2 weeks ago

    Potters Bar, Hertfordshire, United Kingdom ZipRecruiter Full time

    About the JobWe are looking for an ambitious individual to fill the position of Apprentice Gas Professional in our Cranbourne Industrial Estate location. The successful candidate will have the opportunity to develop their skills and knowledge in the gas industry.Job DescriptionWork as part of a team to deliver high-quality services.Conduct site visits and...

  • Customer Service Advisor

    3 weeks ago

    Potters Bar, Hertfordshire, United Kingdom Tesco Partners Full time

    As a Tesco Colleague, you will play a vital role in helping us achieve our goal of becoming every customer's favourite way to shop.This role involves working in a dynamic store environment, serving customers, and contributing to driving sales and service.About Your ResponsibilitiesMain duties include:Delivering outstanding customer service and ensuring...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom Irish Life Full time

    **Location**:Potters Bar, GB**Company**:CLFIS Limited**Description**: - Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.- Part of our parent...

  • Customer Service Representative

    7 months ago

    Potters Bar, United Kingdom CLFIS Limited Full time

    Description: Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the...

  • Senior Customer Service Representative

    1 day ago

    Potters Bar, United Kingdom eFinancial Careers Full time

    **12 Month Fixed Term Contract Opportunity** Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada...

  • Customer Service Agent

    7 months ago

    Potters Bar, United Kingdom Lantern Recovery Specialists PLC Full time

    **The Role**: Our operational team are undertaking a challenging and thought provoking workload, so you will be responsible for supporting this function as well as maintaining relationships with clients, and providing an excellent customer service experience. An understanding of our clients is required; through on the job training, with exceptionally close...