Customer Safety Leader

5 months ago


Westminster, United Kingdom McDonald's Limited Full time

**The Organisation**

Capital Arches Group Ltd operates 31 restaurants in the West End

and City, North, East and South London.

We currently employ over 3,700 employees across our restaurants

and office teams and have ambitious plans to grow the business further.

**Job Purpose**
- Our Customer Safety Leader will be responsible for ensuring our

customers and employees’ safety and security at restaurant level, while at the

same time being able to provide a unique positive experience to our customers.

**Principal Responsibilities**
- Ensuring the safety and security of our customers and staff
- Managing crowds and queues
- Watching people’s behaviour and dealing with potential conflict
- Cooperating with police and management when necessary
- Delivering outstanding hospitality and make customers feel

welcome when they visit
- Creating a great impression using positive and confident body

language
- Handling difficult situations/conversations in a confident

manner, while maintaining positive customer relations to ensure a resolution
- Proactively anticipating the customers’ needs
- Supporting the restaurant to develop and implement ways to

improve customer satisfaction

**Knowledge, Experience and Requirements**
- Previous experience in Customer Service is required, ideally

within a food and beverage environment
- Excellent verbal communication skills
- Ability to write own reports
- SIA trained (essential)
- Ability to deal with potential conflict while remaining

professional and calm
- Have great initiative and problem-solving skills
- First Aid at Work trained (desirable)
- Fire Marshal (desirable)
- Ability to speak a second language (desirable)


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