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Internal Office Administrator

4 weeks ago

Bury St Edmunds, United Kingdom Process Instrument Solutions Full time

**An exciting opportunity to join the UK's leading process instrumentation supplier as an office administrator.**

**Who are we?**

We’re the leading process industry solution provider offering high-quality, reliable and effective instrumentation alongside exceptional customer service.

Our experienced sales and customer care team make sure that all product sales are supported, be that through our own network of services and support engineers or from the original manufacturer. Process Instrument Solutions not only supply your instrumentation but we will also expertly install, commission, calibrate and service the products whether initially sourced through us or already installed at your plant.

**Job specification**
- Liaise with the General Manager as main point of contact, in order to accurately identify and diarise customer enquiries and opportunities for the Sales & Service departments.
- Send enquiries to suppliers and ensure quotes are received in a timely fashion.
- Assist in the organisation and co-ordination of all Sales & Service quotation follow ups.
- To communicate effectively with our customers to ensure adequate updates are provided in a timely manner via multiple communication channels including (but not limited to) E-Mail, Telephone, Text and Social Media.
- Liaise with appropriate internal departments regarding enquiries, quotes, orders, payments.
- Complete accommodation bookings and confirm site attendances with customers.
- Provide general support to the internal Sales & Service teams.
- Assist the sales department with basic instrument quotations.
- Assis the service team with basic labour quotations.
- Ensure office supplies are regularly reviewed and replenished.
- Maintain communication with suppliers, place orders as requested and gain delivery updates.
- Update our CRM database & customer portals with order/service documentation.
- Ensure personal certification/training is completed within the time requirements.
- Manage & organise supplier and other required documentation to complete purchase orders.
- Database / CRM entry
- To always comply with company policy.

**Health and Safety**

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security. This will include:

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate risk control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Actively reporting of health and safety hazards immediately when recognised
- Keeping own work areas and general areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Reporting potential risks identified

**Confidentiality**

Maintaining confidentiality of information relating to clients, staff and other users of the services in accordance with the General Data Protection Regulations 2018 (GDPR) including outside of the work environment.

**Quality**

Understanding the requirements of the UKAS ISO9001 standard and ensuring all elements within the remit of the role are fully compliant with the quality standard

**Continued Professional development**

Participating in any training programme implemented by the business as part of this employment

Participating in monthly 121 meetings and an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

**Person Specification**

**Interpersonal Skills**

Customer Service skills

Administration

Sales awareness

Good written & verbal communication

Trustworthy - Working autonomously at a client site with mínimal supervision

Organisational excellence

A team player, respectful of our direction and boundaries in terms of scope and timescales.

Able to work under pressure due to the customer requirements

IT literate

**Salary**: £19,000.00-£23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Private dental insurance
- Private medical insurance
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location

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