Specialist Student Adviser

1 week ago


Salford, United Kingdom University of Salford Full time

Opportunity ID

2419

Opportunity Closing Date

12/05/2024, 23:55

Primary Location 1
- Salford - Peel Park Campus

School or Business Unit 1
- Directorate of Student Success, Administration & Support

Contract Type 1
- Full Time Permanent

Salary

£27,181 - £30,488

Opportunity 1

**Specialist Student Advisor**

Student Support is made up of teams providing specialist advice and support to students at the University, including the Money Advice & Funds Service, with the aim of providing a holistic and inclusive offer of support services. The core function of the Money Advice & Funds Service is to support University of Salford students to overcome the financial barriers our students may experience to study through the provision of advice, support and administration of funds granted to students experiencing financial hardship.

The service operates between 8am and 6pm. The location of an adviser’s role is blended, spending some days in office at Peel Park campus and others working from home.

**Key Responsibilities**
- Provide specialist advice to customers and team members on student funding, hardship funds, accommodation, inclusive support targeted at students who are care experienced, estranged, carers, sanctuary seekers, LGBTQI*. Keep up to date with knowledge on all services delivered in the askUS services portfolio.
- Coordinate student cases and enquiry handling activity, including managing a case load, drafting responses to complaints and complex enquiries, and supporting the assessments for University hardship schemes using numerical calculations, supported by guidance
- Be the first point of contact for askUS Student Advisers with questions, enquiries and complex student cases using listening, analytical, decision-making and coaching skills to help find the right solution

**What’s in it for you?**

**Competitive salary** - and excellent pension scheme

**Generous annual leave** - plus the option to buy additional days.

**Professional development** - a comprehensive package of training and development opportunities to help you achieve your full potential.

**Our community** - there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives.

**The perks** MySalford, our online employee portal, offers a wide range of lifestyle benefits and discounts.

**Wellbeing** - your wellbeing is our priority. We have a wide range of dedicated services and facilities to support your mental and physical health.

**Location and campuses** - Our location sets us apart. We are just 2km from Manchester city centre. Our Peel Park campus is unique and offers lots of green spaces. Our MediaCity campus is at the heart of one of the country's leading digital and media hubs.

**Team Salford** - By joining us, you can be part of our ambitious journey and help make a real difference to the people and communities we support.

***

Job Description 1



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