Repairs & Voids Officer

3 weeks ago

StokeonTrent, United Kingdom EPIC Housing Limited Full time

**The Role**

Do you thrive in a small community-based organisation providing great services?

Join a small, but perfectly formed, community-based organisation providing services and support to over 1,300 homes and tenants.

We have an exciting opportunity for a Repairs & Voids Officer to provide an excellent Asset Management service, ensuring high levels of customer satisfaction with properties maintained to agreed standards. Ensuring compliance with all applicable regulatory and legal requirements, all policies and procedures regarding property maintenance, repair and voids. Contract Managing from inception to completion, day to day repairs and void properties.

Please note that this role requires a Full UK Driving Licence and access to own vehicle.

**Role Responsibilities**

1. To provide an excellent Asset Management Service, ensuring high levels of customer satisfaction with properties maintained to agreed standards.

2. To ensure compliance with all applicable regulatory and legal requirements regarding property and site management.

3. Manage, from inception to completion, complex refurbishment programmes including initial scoping, monitoring on-site, Budget monitoring and rectifying defects.

4. Support EPICs specifications for all works, use value engineering principles to update as required in order to provide modern components with innovative ideas which will provide customer satisfaction, longevity, and overall value for money.

5. Ensure a robust and proactive approach to the management of risk and health and safety, in line with policies, and ensure the highest standards of health and safety are maintained on site and CDM Regulations are complied with.

6. Ensure asset management performance targets are achieved including delivering the approved works programme on time, to budget, and to a high standard of customer satisfaction.

7. To support in driving forward and implementing the department’s digital agenda.

8. To work collaboratively within the EPIC team.

9. During work on residential properties provide well-considered judgment calls balancing both customer/business risk to senior colleagues, whilst providing an empathetic, knowledgeable, and professional service to improve the customer journey.

10. To be responsible for the effective contract management, repairs and voids program of works. Maintain detailed and accurate project files for all works within your team; variations, contract administration, and certification as required.

11. Carry out inspections, HHSRS assessments, stock condition surveys, and surveys associated with individual projects, responsive repairs, defects, cyclical projects, major works and any other inspections as required.

12. Ensure all contract documentation is accurate and in accordance with EPIC’s policies including preparing specifications and technical documents taking into account best practice and Value for Money.

13. Be responsible for ensuring asset component information is updated on the asset database and component accounted for.

14. When assessing works, reporting repairs identified whilst on-site, making prompt and practical decisions, even in times of ambiguity, considering various perspectives, and taking responsibility for outcomes.

15. Ensure work is appropriately supervised on-site, reviewing, and agreeing to written variations, etc. as required.

16. Support in the development and implementation of the long-term investment plan and delivery programs.

17. To support cases of non-access for maintenance work ensuring that we meet our statutory obligations.

18. Ensuring complaints and disrepairs are recorded and investigated accurately and resolved within regulatory timescales

19. To work in partnership with local agencies such as the Police and Local Authority

20. To review and makes decisions regarding customer permission requests in respect of their tenancy

21. To act in line with safeguarding policies as and when required

22. To provide telephone/office cover and effectively deal with incoming customer communication, taking the appropriate action in response to customer requests.

23. To provide any other duties commensurate to this role.

**Benefits**

In return we can offer you:

- The flexibility of hours and where and when you work
- 28 days holidays
- Employee Assistance Programme
- Pension
- Working hours 35 hours per week

**About Us**

At EPIC we’ve got a strong set of values and a culture where our people can develop, thrive, enjoy their work, and have fun. EPIC prides itself on being a small organisation, and this means you will get the opportunity to be involved in so much more than your own role, supporting, and developing your career along the way.

Being part of EPIC is not just about the skills and experience you bring, but about you as an individual and the matching of your values to EPICs.

We know that work-life balance is key to a positive employee experience and that’s why we actively promote a healthy

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