Part Time Hybrid Customer Experience Representatives

1 week ago

Sunderland, United Kingdom BGLi Full time

Overview:
**Customer Service Advisors - Part Time Positions Available**

**Want to learn, while you earn**

BGL Insurance are hiring Part Time Customer Service Advisors to work evenings and weekends.

This role is perfect for you if are studying, as BGL Insurance will offer you flexibility to work remotely at your place of study within the UK during term time. There would be an expectation for you to work in one of our Contact Centres based in Peterborough and Sunderland 75% of the time during your educational holidays.

Working hours are Monday to Friday working 5pm till 8pm and 1 in 2 Saturdays or Sundays. This is a 12-month rolling fixed term contract.

**We offer some great benefits**
- Free lunch any day you are in the office.
- Free breakfast for when your shift falls on a weekend when working in the office.
- Flexible Training delivered virtually on weekday evenings from 5pm till 8pm and Saturdays 9am till 5pm
- A chance to earn up monthly bonus.
- Entry into a monthly FAB draw where the top prize is £3000 (yes that’s right, just by working here you get entered in).
- A virtual GP service.
- Opportunity for volunteering days.

On top of this, you will also get access to our flexible benefits which includes buying and selling holiday, cycle to work scheme, technology scheme, gym flex and so much more.

A little more about us

BGL insurance is part of the Markerstudy Group and provides a range of motor, home and life insurance products to three million customers in the UK. We are committed to delivering exceptional service to several of the best-known brands in the UK as well as our own brands, Budget Insurance and Dial Direct, all supported by state of the art, award-winning contact centres and market leading digital platforms.

We are a diverse community of dedicated, innovative and talented professionals. With an inclusive and open workplace, we encourage our people to create and share ideas - supporting their growth and celebrating their uniqueness.

**Responsibilities**:
**What will I do as a Customer Service Advisor?**
- Take inbound calls from potential and existing customers, dealing with car, van and home insurance queries.
- Maintain high standards for our own and partnership brands.
- Deliver outstanding customer service to every customer first time, every time.
- Take responsibility for our customers and provide resolutions.

Qualifications:
**What does it take to be a Customer Service Advisor?**

It doesn't matter if you've never worked in a contact centre or within an insurance environment before, we will provide you with a comprehensive training programme, all we ask is for the following
- Ideally six months experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).
- A proven track record of delivering excellent customer service.
- Strong written and verbal communication skills.
- Demonstrate responsibility for customer concerns and resolution.
- Excellent time management and attention to detail.
- Good numeracy and literacy skills.

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