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Customer Service Advisor

5 months ago

Bradford, United Kingdom Headway Recruitment Full time

Are you looking for a Customer Service role which doesn't involve working evenings or weekends?

Are you someone who gets great job satisfaction from helping customers find a solution to their queries?

If your answer is 'yes' to all of these, keep reading.

We are currently recruiting for one of our well know and established clients based Bradford (BD4 area) to join their team on permanent basis as a Customer Sales Advisor.

In this role you'll:

- Handle inbound calls from our customers and deliver an outstanding customer experience
- perform designated sales service processes to achieve the pre-determined, and agreed performance standards both personally and departmentally
- measure and identify any needs and to develop and introduce corrective action in order to achieve Total Customer Satisfaction
- Be personally motivated in order to ensure that the requirements of the customer, processes and the company are met
- Ensure that all communication is understood and to help maintain the communication process
- Solve problems with empathy and treat our customers fairly
- Be knowledgeable on our products and services to be able to support customers effectively

What are we looking for?
- Passionate people who can deliver exceptional experiences for our customers
- The ability to listen, empathise and build rapport and understanding with customers
- A resilient and a calming nature
- Good attention to detail and the ability to follow process and procedures
- Good IT skills and the confidence to navigate various systems

What can we offer you?
- Permanent position
- Working hours - Monday to Friday 8.45am - 5pm
- Salary 22,400

If you are interested in this role please sent you CV asap.

Headway Recruitment is acting as an Employment Agency in relation to this vacancy. Headway Recruitment are an equal opportunities employer and we are committed to a policy of diversity, equality and inclusion.