Team Leader

2 weeks ago


St Helens, United Kingdom Greene King Full time

Responsibilities:

- Lead and supervise a team of coffee baristas, bartenders, and banquet staff in a hotel or catering setting.
- Ensure smooth operations and excellent customer service in all food and beverage production areas.
- Oversee the preparation and presentation of food and beverages for banquets, events, and daily service.
- Train and mentor team members on proper techniques, recipes, and service standards.
- Monitor inventory levels and place orders for supplies as needed.
- Maintain cleanliness and organization of work areas to meet health and safety regulations.
- Handle customer inquiries, concerns, and complaints in a professional manner.
- Collaborate with the assistant manager to develop strategies for improving efficiency and customer satisfaction.

**Experience**:

- Previous experience in a leadership role within the food and beverage industry is required.
- Strong knowledge of coffee preparation techniques, bartending skills, banquet operations, and food production processes.
- Excellent communication skills to effectively interact with team members, customers, and management.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills to address issues that may arise during service.
- Flexibility to work evenings, weekends, and holidays as needed.

**Job Types**: Full-time, Part-time

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Day shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips

Ability to commute/relocate:

- St. Helens: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Supervising experience: 1 year (preferred)
- Restaurant management: 1 year (preferred)
- Bar management: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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