Parking Enforcement Officer
5 months ago
to Post : Civil Enforcement Officer
Service Area : Environment & Neighbourhood - Parking Enforcement Operations
Reports to : Parking Enforcement Supervisor
Role Purpose: To ensure the effective enforcement of parking regulations within the borough’s Special Parking Areas and Controlled Parking Zones.
**Main Responsibilities**
- To have a basic understanding of the controlled parking policies and the statutory framework relating permitted parking (i.e. designated parking spaces) and prohibited parking (i.e. yellow lines and footway parking).
- To enforce parking and footway restrictions as required.
- To patrol a specified beat/area, the required level of times per shift, as instructed by the parking team leader.
- To operate a handheld computer to issue Penalty Charge Notices (PCN) to all vehicles contravening parking regulations.
- To advise and assist members of the public in relation to the Councils’ Parking Enforcement policy and primary objectives, ensuring excellent standards of customer care.
- To authorise vehicles for removal in accordance with the removal criteria.
- To report faulty or missing street furniture, defects to parking lines and signs, and abandoned vehicles.
- To complete relevant documentation during enforcement patrols, including pocketbooks and Penalty Charge Notices, as well as other relevant information, including statements made by drivers.
- To take photographs to support the enforcement action taken, to provide unwavering evidence of the parking contravention.
*
Knowledge, Qualifications, Skills and Experience
Essential or
Desirable
**Abilities/Experiences**
- 12 months’ experience of working face to face with the public (essential).
- 12 months’ experience of working as a Civil Enforcement Officer (essential).
- Communicating clearly and tactfully when dealing with the public (essential).
- dealing with customers who may be upset, angry or aggressive (essential).
**Qualifications**
- The City & Guilds 1950 Parking Enforcement or NVQ level 2 in controlling parking areas (desirable).
- A full driving license (desirable).
**Knowledge/Skills**
- The ability to write clearly and legibly when making manual records (essential).
- Be able to use hand held computers to input, check and update information (essential).
- Basic numeracy (essential).
- Be physically fit and able to patrol on foot in all weather conditions, and be able to work weekends and evenings on a regular basis (essential).
**Enhanced DBS check and 5 years references required**
**Job Types**: Full-time, Temporary contract
Contract length: 3-6 months
**Salary**: £12.47-£13.98 per hour
Work Location: In person
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