Income Officer

3 months ago

Haringey, United Kingdom AFE Recruitment Ltd Full time

Responsibilities:
To take prompt recovery action from the onset of the tenancy and as part of early preventative action to ensure a responsible payment culture is embedded in all areas of the income collection process so as to prevent the build-up of arrears.

To pro-actively monitor rent accounts and implement effective solutions to stop tenants getting into debt, making timely referrals where necessary for the commencement or escalation of legal action or to the support services to enable them to maximise their benefit income or to obtain assistance to improve their financial capabilities.

To show strong initiative in dealing with both current and Former Tenants’ arrears cases using best practice in the credit control and financial management sectors, maintaining regular, contact with tenants to ensure commitments / arrangements made are adhered to, escalating where necessary

**Requirements**:

- Customer service experience
- Experience of providing advice on housing, welfare benefits and/or rent arrears.
- Delivering front-line services
- Debt collection/credit control environment and fully conversant with court protocols and the relevant legislation.
- Experience of dealing with and resolving complex disputes
- Extensive experience of working in a customer
- focused (including financial and accounting) environment, using computerised, data based systems.
- Good understanding of the respective obligations and responsibilities of the tenant and landlord.
- Detailed understanding of social housing policies, welfare benefits, and other related policies and the relevant regulations; and appropriate options for tenants to maximise their incomes.
- Customer focused and results driven

Note: Experience in a similar role is a plus.

A basic DBS check is required.

This is a full time job, 36 hours/week for an initial 6 month contract.

Payrate: Regular: £17.27/hour; Overtime: £22.97/hour.

Location: Haringey, Greater London.

If you are interested in this vacancy, please call Roxana on 02084413323

MATRIX

**Job Types**: Full-time, Temporary contract

**Salary**: £17.27-£22.97 per hour

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- customer service: 3 years (required)
- providing advice on housing and welfare benefits: 2 years (required)
- Debt collection/credit control environment: 2 years (required)
- court protocols: 2 years (required)

Ability to Commute:

- Haringey, Greater London (required)

Work Location: In person

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