Customer Service Team Member

4 months ago

Wimbledon, United Kingdom Abel & Cole Full time

**Who are we?**

Abel & Cole has pioneered organic, ethical and sustainable food delivery for over 30 years. Doing things better is our bread and butter; from saving over 60 million plastic bags by using reusable boxes for our food deliveries, to finding alternatives to plastic long before it hit the headlines. We are forever challenging ourselves to find the most positive way to do business and want everyone to eat organic because it's one way to save the future. It's these values that enabled us to become B Corp certified; an optional audit we've gone through to recognise how we put people and planet before profit, as well as help us find room for further improvement.

We're looking for more people to join our team of almost 600, to share our passion for doing the right thing even bigger and better than we do already. In a fast paced and competitive market, we know it's our people who make the difference. We've learnt how important it is to recognise, develop and promote from within; and that trusting people lets them come up with the best ideas and that helps our entrepreneurial spirit to thrive.

**Want to see more?**

**Role Summary**:
First things first; this is not just any customer service role. Our wonderful team is the voice of Abel & Cole to our customers, and the voice of our customers to Abel & Cole. Here, you will have the opportunity to have a real impact on the service we provide. We are passionate about giving our customers the best possible experience when they get in touch with us, so our hope is that you will be just as passionate about ensuring that this transpires.

Contract: Permanent, Full time (37.5 hours over 5 days)

Place of work: Plough Lane, South Wimbledon

Hours: Contracted between 8am - 6pm, although typically, Monday to Friday 8.30am-17.00pm. Weekend hours 9am-5pm.

Weekend work is rota based, you'll be expected to work up to three weekend shifts in a month (at the moment, these are just Saturdays, but at peak times some Sunday work would be encouraged). We are also open on Bank Holidays.

**Key Responsibilities**:

- Assisting our customers over the phone
- Adhere to the Quality Framework, ensuring performance targets are met daily and accuracy targets are achieved
- Act as an ambassador for our B Corp values: make all decisions with our social and environmental impact in mind and look for opportunities, no matter how small, to use our business as a force for good

**Skills and Experience**:

- Excellent written and verbal communication skills
- Passionate about delivering a personal customer experience
- Previous customer service experience is desirable, but not essential
- Basic IT skills, as appropriate systems training will be provided

**Personal Attributes**:

- Takes great pride in their work
- Eager to learn and progress
- People person, with a ‘can do' attitude
- Keen interest in food and what Abel & Cole stands for

**What we offer**:

- Salary of £25,642.50 (FTE)
- Working hours are 37.5 per week, Mon-Sat (5 out of 6 days)
- 28 days holiday, inclusive of bank holidays (FTE), increasing to 33 days after one complete year of service
- A free box of fruit and veg every week (It's pretty delicious)
- Up to 35% discount on A&C products
- Discounted cooked lunch
- Discounted staff shop
- Wellbeing and Rewards platform with access to discounts, GP service and Employee Assistance Programme
- Cycle to Work Scheme
- Contributory pension schemeAbel & Cole promotes equal opportunities for all employees. We want our employees to feel they can be themselves at work and develop their talents to the full. Members of staff are expected to take personal responsibility for keeping our workplace free from discrimination, harassment, and bullying - a place where everyone is treated fairly and respectfully.

To support Abel & Cole's commitment to inclusion and diversity, we ask that you remove all personal details from your CV. This includes removal of home address, D.O.B and place of education.

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