See more Collapse

Customer Support Specialist

1 month ago

London, United Kingdom ClimatePartner GmbH Full time

**What you will do**:

- Why do we exist?_

Climate change is the defining issue of our time. Citizens, governments and investors alike are pushing for our society to reach Net Zero greenhouse gas emissions and restore climatic balance in our atmosphere. We want to secure a liveable planet by making Net Zero a reality.
- Who is ClimatePartner?_

With a consultancy led, software-enabled approach, ClimatePartner provides the most impactful climate solutions to business. Working with companies of all sizes by our holistic solution set covers carbon accounting, climate change consulting, employee education, supplier engagement, transparent communications, and financing climate projects outside of the value chain.
- About the job_

We are looking for a Customer Support Specialist with some relevant customer service experience who can empower our clients to use the full potential of our software and services to take greater climate action
_._
- You will be responsible for:_
- Answering client queries around the use of our software and carbon accountancy
- Handling client questions around carbon offset projects, climate action communications and next steps along their sustainability journey
- Developing our customer support material including our FAQs and software demo videos
- Collaborating with colleagues across the company, solving difficult client queries with high quality answers and materials
- Maintaining all customer data and concerns in our CRM system
- Using and expanding the existing frequently asked questions database for more rapid and excellent responses to customer enquiries.

**Who you are**:

- Incredible passion for sustainability, climate change and a drive to solve the climate crisis
- At least one year of work experience in a customer service role (e.g. call centre or service desk) - we are open to all educational backgrounds and fields of study
- A growth mindset and can learn new concepts quickly
- Enjoy working with a variety of people, both in writing and on video calls
- Great communication skills, handling difficult stakeholders with competency and professionalism
- Manage the needs and feedback of a multitude of clients from different industries and backgrounds with resilience and pragmatism
- Experience working with a CRM system and are computer-literate
- Desired, but non-essentia_
- l_
- :_
- You speak more than one language
- You ideally have a basic knowledge of GHG accounting, carbon accounting or life cycle analysis
- You have experience with Microsoft Office including Microsoft Dynamics and PowerBI
- You have experience using Zendesk or a similar help desk programme
- Unsure if you meet the role requirements?_

**Why you should join us**:

- Diversity statement_

We are committed to building and maintaining a diverse team. We want all our employees to feel valued and appreciated for who they are, where they come from, and what they have achieved. Our policies aim to prevent discrimination against our people, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
- Compensation_

Salary is dependent on experience with the following salary band: £28,000-£34,000 per annum.
- Benefits_
- 30-days holiday, plus public holidays (we believe well rested team members perform better)
- Generous paid gender-neutral parental leave (we encourage men to take parental leave to redress gender inequality)
- Generous sick leave policy (we believe mental health is as important as physical health, so this policy includes this)
- Flexible working hours
- Hybrid working
- Cycle-to-work and EV leasing schemes
- Volunteering days

**How to apply**:

- your latest CV
- a cover letter

Have any questions? Feel free to contact

**About us**:
ClimatePartner supports companies in climate action: With our solution combining software and consulting, we support our clients in making a contribution to climate action and anchoring it in their strategy. Companies calculate carbon footprints for them or their products, set reduction targets, implement reductions, finance climate projects and are supported by ClimatePartner through to the communication of their climate action commitment. These five steps can be transparently tracked with the label ClimatePartner certified and the corresponding climate-ID page. Where these requirements cannot yet be met, we provide the opportunity to contribute to financing climate projects. This commitment can be demonstrated via the Financial climate contribution label as well as ClimatePartner’s established ID tracking.
As we want to take climate action to a new level, we develop high-quality, certified climate projects with our ClimatePartner Impact business division. In addition to the positive effects on the climate, these and the other projects from the ClimatePartner portfolio provide additional benefits for the local communities, guided by the

We have other current jobs related to this field that you can find below

  • Customer Support Specialist

    1 day ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Support Specialist required now for a well-established and growing EdTech (SaaS) business.Company insight:Multi-award winning educational technology platform.Regarded as a market-leader in their category.We've helped the business expand their Customer Support, Tech Support & Customer Success teams for over 2 years.Apply if you are:Experienced in...

  • Customer Support Specialist

    2 days ago

    London,, UK, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Support Specialist required now for a well-established and growing EdTech (SaaS) business.Company insight:Multi-award winning educational technology platform.Regarded as a market-leader in their category.We've helped the business expand their Customer Support, Tech Support & Customer Success teams for over 2 years.Apply if you are:Experienced in...

  • Customer Support Specialist

    1 day ago

    London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Customer Support Specialist required now for a well-established and growing EdTech (SaaS) business.Company insight:Multi-award winning educational technology platform.Regarded as a market-leader in their category.We've helped the business expand their Customer Support, Tech Support & Customer Success teams for over 2 years.Apply if you are:Experienced in...

  • Customer Success Specialist

    3 weeks ago

    London, United Kingdom Customer Management Resourcing (CMR) Full time

    **Customer Success Specialist (Contractor)** **Salary: £180-200 day rate Inside IR35** **Duration: 6-12 months** **Hybrid Working (Central London)** We have the perfect opportunity for an experienced Customer Success Specialist to join an International Asset Management firm based in Central London. Have you got excellent experience in Financial Services...

  • Customer Support Specialist

    4 weeks ago

    London, United Kingdom Hays Business Support Full time

    An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and...

  • Customer Support Specialist

    4 days ago

    London, United Kingdom Clinical Professionals Full time

    **Reference Number: JO-2402-529156** Customer Support Specialist Rate: Negotiable **Job Type**: Contract Location: Central London / West End **Job Title**: Customer Support Specialist **Location**:Moorgate, London **Pay Rate**: £94.60 - £121.20 Per Day PAYE **Contract Duration**: 7 Months - Possibility for extension/permanent My client, a...

  • Customer Support Specialist

    2 months ago

    London, United Kingdom The Cooper Companies Full time

    CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the...

  • Customer Support Specialist

    3 weeks ago

    London, United Kingdom Radancy Full time

    Radancy thrives off the success of our customers, and we're looking for customer-focused, results-driven Customer Support Specialists. We’re looking for someone who will be the first point of contact for our customers when they need support and resolution on our suite of products. You’ll need to have an array of amazing customer service skills and be...

  • Customer Support Specialist

    3 weeks ago

    London, United Kingdom Karbon Full time

    **About Karbon** Karbon is the global leader in practice management software for growth-minded accounting firms. We provide an award-winning, highly collaborative cloud platform that streamlines work and communication, enabling the average accounting firm using Karbon to save 16 hours per week, per employee. We have customers in 28 countries and have grown...

  • Customer Support Specialist

    21 hours ago

    London, United Kingdom JobLookup Full time

    Customer Support Specialist required now for a well-established and growing EdTech (SaaS) business.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Company insight:Multi-award winning educational technology platform.Regarded as a market-leader in their category.We've helped...

  • Customer Support Specialist

    5 days ago

    London, Greater London, United Kingdom Phyton Talent Advisors Full time

    Customer Support Specialist London – Perm careerRole: Customer Support SpecialistCompany leading financial clientLocation HQ LondonRole focus: Supply proactive, world-class customer support to our clients via telephone and email.Key Skills Customer Support / Career focusedSalary upto £ 40 to 45K BaseDuties:1st level support to internal and external users...

  • Customer Support Specialist

    2 months ago

    London, United Kingdom Cision Full time

    Cision employs the brightest, most passionate people in the tech industry. We’d love for you to join our growing team! We invest in our people through training and professional development while supporting you along the way—all so you can meet your career goals. To us, the most important measure of our success is yours. **The Customer Support Specialist...

  • Customer Support Specialist

    1 week ago

    London, United Kingdom Toggli Full time

    **About Us**: Toggli is a technology services company dedicated to providing top-notch IT solutions to our clients. We are seeking a dedicated and empathetic Customer Support Specialist to join our team. If you excel in problem-solving and have a passion for helping customers, we want to hear from you. **Responsibilities**: - Diagnose and troubleshoot...

  • Customer Support Specialist

    3 weeks ago

    London, United Kingdom Risk Ledger Full time

    **About us**: Risk Ledger is developing a network of connected organisations, all working together to defend against cybersecurity attacks in the supply chain. Organisations rely on us to establish trust, through sharing their security maturity and visualising the risks posed by their supply chain ecosystem. And we're already trusted by customers like ASOS,...

  • Customer Support Specialist

    3 weeks ago

    London, United Kingdom Benchmark Digital Partners Full time

    **Customer Support Specialist** Full Time East Sheen, London SW14 **Innovate with Benchmark Digital as a Customer Support Specialist** Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Digital Partners and exploring ESG careers, you’ll be helping customers throughout the business community lessen their...

  • Customer Support Specialist

    1 week ago

    London, United Kingdom SimSpace Full time

    **Who is SimSpace**: SimSpace launched in 2015 with a singular purpose - **addressing the most urgent and sophisticated cybersecurity challenges to reduce risk for our most vulnerable and valuable infrastructure**. The organizations around the world that we depend on every day to keep our loved ones safe and secure. Our healthcare facilities, schools,...

  • Global Customer Support Specialist

    2 weeks ago

    London, United Kingdom in Newbury Full time

    8 Global customer support specialist jobs in Hounslow Global Customer Support Specialist TW3 Hounslow, London Posted today Global Customer Support Specialist TW3 Hounslow, London Epsilon Posted today Job Description Epsilon Retail Media is powering retail media, with a personalized sponsored product and display ad technology platform for some of the...

  • Global Customer Support Specialist

    2 weeks ago

    London, United Kingdom in Newbury Full time

    8 Global customer support specialist jobs in Hounslow Global Customer Support Specialist TW3 Hounslow, London Posted today Global Customer Support Specialist TW3 Hounslow, London Epsilon Posted today Job Description Epsilon Retail Media is powering retail media, with a personalized sponsored product and display ad technology platform for some of the...

  • Global Customer Support Specialist

    2 weeks ago

    London, United Kingdom in Newbury Full time

    8 Global customer support specialist jobs in Bromley Global Customer Support Specialist DA1 Crayford, London Posted today Global Customer Support Specialist DA1 Crayford, London Epsilon Posted today Job Description Epsilon Retail Media is powering retail media, with a personalized sponsored product and display ad technology platform for some of the...

  • Global Customer Support Specialist

    2 weeks ago

    London, United Kingdom in Newbury Full time

    8 Global customer support specialist jobs in Bromley Global Customer Support Specialist DA1 Crayford, London Posted today Global Customer Support Specialist DA1 Crayford, London Epsilon Posted today Job Description Epsilon Retail Media is powering retail media, with a personalized sponsored product and display ad technology platform for some of the...