Customer Support Specialist

4 weeks ago

London, United Kingdom ClimatePartner GmbH Full time

**What you will do**:

- Why do we exist?_

Climate change is the defining issue of our time. Citizens, governments and investors alike are pushing for our society to reach Net Zero greenhouse gas emissions and restore climatic balance in our atmosphere. We want to secure a liveable planet by making Net Zero a reality.
- Who is ClimatePartner?_

With a consultancy led, software-enabled approach, ClimatePartner provides the most impactful climate solutions to business. Working with companies of all sizes by our holistic solution set covers carbon accounting, climate change consulting, employee education, supplier engagement, transparent communications, and financing climate projects outside of the value chain.
- About the job_

We are looking for a Customer Support Specialist with some relevant customer service experience who can empower our clients to use the full potential of our software and services to take greater climate action
_._
- You will be responsible for:_
- Answering client queries around the use of our software and carbon accountancy
- Handling client questions around carbon offset projects, climate action communications and next steps along their sustainability journey
- Developing our customer support material including our FAQs and software demo videos
- Collaborating with colleagues across the company, solving difficult client queries with high quality answers and materials
- Maintaining all customer data and concerns in our CRM system
- Using and expanding the existing frequently asked questions database for more rapid and excellent responses to customer enquiries.

**Who you are**:

- Incredible passion for sustainability, climate change and a drive to solve the climate crisis
- At least one year of work experience in a customer service role (e.g. call centre or service desk) - we are open to all educational backgrounds and fields of study
- A growth mindset and can learn new concepts quickly
- Enjoy working with a variety of people, both in writing and on video calls
- Great communication skills, handling difficult stakeholders with competency and professionalism
- Manage the needs and feedback of a multitude of clients from different industries and backgrounds with resilience and pragmatism
- Experience working with a CRM system and are computer-literate
- Desired, but non-essentia_
- l_
- :_
- You speak more than one language
- You ideally have a basic knowledge of GHG accounting, carbon accounting or life cycle analysis
- You have experience with Microsoft Office including Microsoft Dynamics and PowerBI
- You have experience using Zendesk or a similar help desk programme
- Unsure if you meet the role requirements?_

**Why you should join us**:

- Diversity statement_

We are committed to building and maintaining a diverse team. We want all our employees to feel valued and appreciated for who they are, where they come from, and what they have achieved. Our policies aim to prevent discrimination against our people, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique.
- Compensation_

Salary is dependent on experience with the following salary band: £28,000-£34,000 per annum.
- Benefits_
- 30-days holiday, plus public holidays (we believe well rested team members perform better)
- Generous paid gender-neutral parental leave (we encourage men to take parental leave to redress gender inequality)
- Generous sick leave policy (we believe mental health is as important as physical health, so this policy includes this)
- Flexible working hours
- Hybrid working
- Cycle-to-work and EV leasing schemes
- Volunteering days

**How to apply**:

- your latest CV
- a cover letter

Have any questions? Feel free to contact

**About us**:
ClimatePartner supports companies in climate action: With our solution combining software and consulting, we support our clients in making a contribution to climate action and anchoring it in their strategy. Companies calculate carbon footprints for them or their products, set reduction targets, implement reductions, finance climate projects and are supported by ClimatePartner through to the communication of their climate action commitment. These five steps can be transparently tracked with the label ClimatePartner certified and the corresponding climate-ID page. Where these requirements cannot yet be met, we provide the opportunity to contribute to financing climate projects. This commitment can be demonstrated via the Financial climate contribution label as well as ClimatePartner’s established ID tracking.
As we want to take climate action to a new level, we develop high-quality, certified climate projects with our ClimatePartner Impact business division. In addition to the positive effects on the climate, these and the other projects from the ClimatePartner portfolio provide additional benefits for the local communities, guided by the

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