Event Space Concierge Lead

2 weeks ago

Edinburgh, United Kingdom ISS Facility Services Full time

**Event Space Concierge Lead**

**Edinburgh**

Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

As Event Space Concierge Lead, you will create, organise, plan, monitor and bring our client’s work environment to life by providing world class Curated experience & service.

You will facilitate the buildings experience with a collaborative, resilient and curious approach.

You will also partner with all works streams and client teams to ensure all ideas and considerations are exhausted to bring the colleague experience to life.

**Key Responsibilities**_**_
- Lead the development and delivery of a responsive customer experience through customer focused user services and support, directing a range of high quality innovative and accessible services that meet the needs of TSB community together with excellent responsive support both face to face and virtually
- In collaboration with the local teams to create an annual calendar of events relevant and in tandem with the identified core pillars such as wellness, culinary and D&I initiatives to enrich the company culture initiatives
- Develop access to exclusive experiences and cultural events such as shows, art fairs, exhibits & new restaurants
- Work effectively with the Communications & Engagement Lead on projects
- Assist with the administration of activations and events, including booking forms, checking Insurances, RAMS and sending out confirmations as required
- Work up budgets for activations and events

**Professional and personal competencies/qualifications**_**_
- A proven leader with significant experience managing high profile client-side workplace projects
- Diploma or Degree Level in Hospitality or Events
- Two years related experience in event management
- Great telephone skills and verbal communication
- Must be customer focused, organized, and professional
- Ability to work in a team environment

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Monday to Friday

Work Location: One location

Reference ID: 106848

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