Quality Assurance Officer

4 weeks ago

Newcastle upon Tyne, United Kingdom NCFE Full time

Overview:
**Contract: Permanent**

**Location: Hybrid / Quorum Business Park, Newcastle upon Tyne**

**This is a hybrid working role, so you’ll need to be able to work from our Head Office **once a week**

**Hours per week: 37**

**Salary: Up to £28,122, depending on experience**

**About the role**

We’re excited to be looking for a **QA Officer (External Quality Assurance) **to join our **External Quality Assurance **team who are responsible for ensuring that internal assessments are delivered in line with our policies and reliable results are issued upholding high standards of compliance with regulatory requirements.

**How you’ll make an impact**:

- Accountable for resolving queries/complaints, providing recommendations to address any identified issues or improve processes, and providing root cause analysis on customer issues when required (processes specific to role requirements)
- Accountable for completion of own workload through accurate, efficient delivery of QA processes to ensure delivery of exceptional customer service along with meeting internal and external timescales (processes specific to role requirements)
- Developing and maintaining effective working relationships through delivering technical support, providing advice and guidance to key stakeholders in relation to Quality Assurance process to support the development of new products and deliver service excellence both within NCFE and externally
- Responsible for efficient delivery of external quality assurance activity including recruitment, training and performance management of flexible EQAs and Moderators

**We’d love to hear from you if you offer the following**:

- Knowledge or experience of project or resource management in a regulated environment, driven around process and procedures.
- Confident in communicating with stakeholders and customers of various levels
- Strong planning and organising skills
- Competent in presenting findings (report writing, group discussions)

Feeling inspired? Read the full **Job Description** **to find out more.

**What will we offer you in return?**

You’ll have access to a fantastic range of benefits which support your personal development and wellbeing, including:

- A minimum of 25 days annual leave, plus 8 bank holidays
- An additional 3 days off during the Christmas closure
- £200 personal development allowance annually
- £400 towards any NCFE accredited qualifications annually
- Two hours a month to spend on personal development
- Free learning resources on our in-house 'Learning to Grow' platform
- A flexible and hybrid approach to working
- Westfield Health Cash Plan worth up to the value of £635
- Employee Assistance Programme - including a 24/7 confidential help line and counselling sessions
- Doctor Line - same day appointments
- Company Pension, employer’s contribution up to 9% when you contribute 3%
- Life Assurance (4 x basic salary)

**Shape real change with an NCFE career**

Imagine a career where your contributions affect not only what people learn, but the way that learning is developed and delivered.

With over 170 years of education experience our core purpose remains at the heart of the organisation - to promote and advance learning to create a fairer, more inclusive society, making sure no learner is left behind.

**How to apply**

**Closing Date: Monday 15 April 2024**

**Interview Date: Monday 22 April 2024**

**If successful in this post you will be required to complete an Enhanced Disclosure and Barring Service (DBS) check.**

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare any cautions, convictions, reprimands, and final warnings that are not protected (i.e., that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013).

**Equality, Diversity and Inclusion (EDI) statement**

We're committed to building rich diversity into our workforce at all levels, to ensure that we understand and are representative of the communities and customers we serve.

We do not discriminate against anyone due to their gender, sexuality, race, age, religion, beliefs, identity, social background, visible or hidden disability, or neurodiversity. Instead, we pride ourselves on our collaborative, vibrant and high-performance culture which embraces everyone, celebrates uniqueness, and enables everyone's voice to be heard.

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