Quality Assurance Officer

4 weeks ago


Newcastle upon Tyne, United Kingdom TN for Hales Home Care Full time

**Hales Homecare is looking for a Quality Care Officer / Care Quality Assurance Officer / Quality Assessment Officer in Newcastle.**

The **Quality Assurance Officer **will work within the operational team to ensure that care and support is being delivered to an exceptionally high standard, across the locality that the branch operates in.

As our **Quality Assurance Officer**, you will work closely with the Registered Manager in preparing detailed care assessments and daily routines, auditing the branch against the fundamental standards within the Health & Social Care Act 2014, along with supporting the office and care teams in achieving the requirements within contractual frameworks and that of Hales Homecare's own policies.

**Responsibilities include**:

- Assessing the care and support needs of new service users and creating person centred information to support care delivery
- Reviewing the care and support needs of existing service users
- Maintaining detailed and accurate records on our digital care management systems
- Creating detailed daily routines and risk assessment to support care workers in their duties
- Supporting the families of service users and acting as a conduit for information and guidance
- Supporting the investigation of care concerns when necessary and completing reports and notifications as required
- Ensuring the implementation and delivery of the Quality Assurance framework through an agreed programme of audit activity
- Undertaking audits as directed by the Registered Manager utilising the approved auditing tools
- Analysing audit data and prepare written reports on the audit findings when required
- Identifying hotspots within your locality and carry out planned & responsive spot checks on staff in the community as the business dictates, which may on occasion be outside of normal office 9-5 office hours
- Working with individual staff members in addressing any development needs in working practices through a supportive and mentoring approach
- The role of **Quality Assurance Officer** will also involve delivering care to our service users as well as potentially supporting on-call duties as and when required.

**Pay and Benefits**

Salary £23,500 per annum + on call, holidays of up to 31 days per year, performance-related bonus, pension & life insurance, access to a whole host of discounts and benefits, FREE Blue Light Card, and a fantastic career development opportunity.

**If you are looking to progress to the next step in your Care career and a secure place to work, we would love to hear from you**

Pay: £23,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- Referral programme
- Store discount

Schedule:

- Monday to Friday

**Experience**:

- Home care: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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